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No upgrade, no downgrade

Paul F6EXV
Paul F6EXV Member ✭✭
in SmartSDR for Windows

Hi all

Using Flex 6500 , and Win10.

I was using v2.6.something and wanted tio upgrade to V 2.7.6. It did not work, in the sense that the waterfall shows nothing. I tried to downgrade, and this did not work either.

as a test, I wwas monitoring FT8 : the decode works, abut again, no waterfall at all.


Where should I look ?

Tnaks + 73

Paul F6EXV

Comments

  • Paul F6EXV
    Paul F6EXV Member ✭✭

    Trying to be smart, I uninstalled SmartSDR, made sure the .net was up-to-date, reinstalled SmartSDR (version 2.7.6, manually uninstalled and reinstalled SmartSDR CAT, reboot the computer, crossed my fingers... and... and... and... still no waterfall !

    I am desperate.

    Can someone help ??

  • Paul F6EXV
    Paul F6EXV Member ✭✭
    waterfall.jpg


  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Paul, have you tried a factory reset? If not, export your profiles, reset, then re-import.

  • Paul F6EXV
    Paul F6EXV Member ✭✭

    I read I should file a help ticket before doing the factory reset.

    I still van use the radio while waiting for the answer.

    Thanks + 73

    Paul

  • WX7Y
    WX7Y Member ✭✭✭✭

    Hi Paul

    A lot of times no waterfall is caused by a Network issue

    Did you do a HARD reset of the radio?

    If you export your profiles DO NOT export the "Preferences" because a lot of problems that flair up resides in the "Preferences" part of the Export/Import.

    if all else fails then YES do a help desk ticket.

  • Jon_EA2W
    Jon_EA2W Member ✭✭

    Hi Paul!

    I hope you are well. I think you have paused the waterfall, try clicking on top of "LIVE" just on the right upper part of the waterfall.

    73! Jon EA2W

  • Ted S
    Ted S Member ✭✭

    Your description of No Waterfall is not very specific, the following thread discusses the solution for a Windows bug that causes this problem, but it is not related to the version of SSDR it is a Windows GPU driver issue.

    Ted, WR4T

    https://community.flexradio.com/discussion/8023804/no-waterfall-pan-display-but-everything-else-ok-on-brand-new-hp-win10-lt


  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    I think you have a waterfall, but your display settings may be wrong.

    Under Black - make sure Auto is selected.

    73


    image.png


  • Paul F6EXV
    Paul F6EXV Member ✭✭

    Problem solved, it was a disoplay settings issue.

    Thanks to the Help desk for prompt and efficient reply.

    73

    Paul F6EXV

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