No upgrade, no downgrade

Paul F6EXV

Hi all

Using Flex 6500 , and Win10.

I was using v2.6.something and wanted tio upgrade to V 2.7.6. It did not work, in the sense that the waterfall shows nothing. I tried to downgrade, and this did not work either.

as a test, I wwas monitoring FT8 : the decode works, abut again, no waterfall at all.

Where should I look ?

Tnaks + 73

Paul F6EXV

Paul F6EXV

Trying to be smart, I uninstalled SmartSDR, made sure the .net was up-to-date, reinstalled SmartSDR (version 2.7.6, manually uninstalled and reinstalled SmartSDR CAT, reboot the computer, crossed my fingers... and... and... and... still no waterfall !

I am desperate.

Can someone help ??

Paul F6EXV

KD0RC

Hi Paul, have you tried a factory reset? If not, export your profiles, reset, then re-import.

Paul F6EXV

I read I should file a help ticket before doing the factory reset.

I still van use the radio while waiting for the answer.

Thanks + 73

Paul

WX7Y

Hi Paul

A lot of times no waterfall is caused by a Network issue

Did you do a HARD reset of the radio?

If you export your profiles DO NOT export the "Preferences" because a lot of problems that flair up resides in the "Preferences" part of the Export/Import.

if all else fails then YES do a help desk ticket.

Jon_EA2W

Hi Paul!

I hope you are well. I think you have paused the waterfall, try clicking on top of "LIVE" just on the right upper part of the waterfall.

73! Jon EA2W

Ted S

Your description of No Waterfall is not very specific, the following thread discusses the solution for a Windows bug that causes this problem, but it is not related to the version of SSDR it is a Windows GPU driver issue.

Ted, WR4T

https://community.flexradio.com/discussion/8023804/no-waterfall-pan-display-but-everything-else-ok-on-brand-new-hp-win10-lt

Mike-VA3MW

I think you have a waterfall, but your display settings may be wrong.

Under Black - make sure Auto is selected.

73

Paul F6EXV

Problem solved, it was a disoplay settings issue.

Thanks to the Help desk for prompt and efficient reply.

73

Paul F6EXV