Radio updates with smartlink are not supported at this time... What is wrong...???

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  • Updated 7 months ago
Radio updates with smartlink are not supported at this time... What is wrong...
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Ronnnie Livingston

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Posted 7 months ago

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Neal - K3NC

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Nothing is wrong, you cannot change the firmware in the radio remotely by using Smartlink. Its not a great idea anyway as if something happens (like you lose power halfway thru the update) how will you recover the radio? Its always been this way so nothing has changed in this regards.
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Ronnnie Livingston

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Both the Radio and the computer are on the same local network. For some reason we can not get smartsdr to run locally.  Flex on 192.168.0.250 and computer on 192.168.0.34.  Any sugestions?? 
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Michael Walker, Employee

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If you have rebooted everything, than make sure you firewall is off and if you are on wifi trying going hardwired just test.
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David Livingston

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Tried Hard Wire, no luck....  Ran a port scan and all checkout OK... Added a new switch to network, Did not Help... We will reset the flex to factory and install Ver 1.9xxx tomorrow and see what happens.
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David Decoons wo2x, Elmer

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Can you ping thr radio from the PC?
Also check your router subnet mask is 255.255.255.0
Did you try to set the Flex to a static IP at one point?

Why would you load 1.9? That is old.

Dave wo2x
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Ronnnie Livingston

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Firewall is off on router and computer...!!!

Yes we can ping the radio on 192.168.0.35 from the PC on 192.168.0.34...
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WX7Y

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Make sure you don't have "port Isolation" (what ever your Router may call it) turned on which won't let the Radio and your Computer see each other on the local network.
Another thing to try is have them both plugged into a separate Ethernet Switch, then the Switch to the Router.

good luck
Bret
WX7Y
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K1UO - Larry

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Also you do not need to use Smartlink if both the Radio and PC are on the same local Network.
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Ronnnie Livingston

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We know this... How do we get smartlink removed????
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Bill -VA3WTB

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Simply do not select Smart Link during startup, just press connect.
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Ronnnie Livingston

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We do not have options other than SmartLink... SmartSDR will no come up.  It always goes to SmartLink as soon as the SDR program starts. 
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Alan W4FBI

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I would suggest to uninstall Smart SDR and re-install. Something is corrupted...
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Bill -VA3WTB

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Before the SSDR screen opens you should see a screen that allows you sign in. It will say Smart link at the top and connect in green at the bottom
(Edited)
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Ronnnie Livingston

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Bill -VA3WTB

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Ok select update and let it update...
(Edited)
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Ronnnie Livingston

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Bill -VA3WTB

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you need to be on the same lan network to update,,do not use Smartlink
so either connect your radio directly to you radio or connect them together with your router.
(Edited)
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Ronnnie Livingston

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These are the only screens we get...  Notice only "RO" option.  We removed all of SDR completely including VSP, rebooted and did a clean install.  The Flex was also reset to factory defaults. 

What Next...???
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David Decoons wo2x, Elmer

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We need some more info on exactly how you have your radio and PC connected, including connection to the router. Sounds like somehow you have multiple subnets there. Please give a description on how it is connected.

Radio direct to PC, router, or switch? PC have Ethernet and WiFi?

Dave wo2x
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K1UO - Larry

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Dave.... I think he needs to sign out of Smartlink before he tries anything else also.  The latest photos show him still using smartlink to try and connect/update the radio.
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Bill -VA3WTB

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I have been working with him most the day as you guys see, I don't think he is understanding all this.
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K1UO - Larry

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Ronnie...  To log out of Smartlink:Click on the "RO" above the radio and you will get a new window to either save your login information or to logout of Smartlink.   Then you can just use the SSDR Icon to get in and out of your radio on the local Lan.    No "Smartlink" connection required.
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David Livingston

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The SDR software only offers us SmartLink.  SmartSDR for local networking is never offered as a choice.  Please see our network setup below.
Thanks,
K4CAE
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Michael Walker, Employee

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Hi Ronnie

There is something wrong on your network and SSDR is using SmartLink and not the local connection like it should.   

As others have said, I would log out of SmartLink first and then let's see what happens.

How are the actual radio and computer connected to your network?  Wifi, Cable?  If cabled what are the LAN cables plugged into?

Mike
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David Livingston

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Ronnie uses Spectrum (TWC) for his internet provider. The Spectrum modem has be put in full Bridge Mode by Spectrum with wireless disabled. Only port one (1) is used on the modem and it is sent to the input of the router.  The routers/switch has only one cable connected to a new 10,100,1000 switch.  All devices are using new CAT6 patch cables from one end to the other.

He is using an ASUS-RTAC66UB1 router to control his local area network.  The DHCP is set to assign addresses from only 192.168.0.100 to 192.168.0.200 along with the correct subnet of 255.255.255.0 The router IP is 192.168.0.1 and all subnets are set to 255.255.255.0.

His PC has been put on a static address of 192.168.0.240.  The Flex is set static to 192.168.0.250.

All the requires ports are forwarded to the PC including those for the Flex and also EchoLink. Doing a scan of the network shows all device on the proper addresses. All computers and wireless devices function correctly thru the router.

Important:  The PC will not connect or even see the Flex while trying both a  new Cat6 cable or a Cat6 crossover cable connected directly between the two devices.

WIFI is turned of on the computers.

If you have additional questions and answers please call me.

K4CAE   (803) 446-8870

David S. Livingston

Simply Connected, Ltd

7499 Parklane Road, Suite 148

Columbia, SC 29223

(803) 699-4711x271

(803) 741-9989 (Fax)

(803) 446-8870 (Mobile)

http://www.simplyconnected.com

 

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(Edited)
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David Decoons wo2x, Elmer

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Almost sounds like the subnet mask or something was not set correctly when he set the static IP.

I would factory reset radio which should return it to DHCP and set PC to DHCP, reboot both and try again.

Reminds me of an issue I had at Eastman Kodak where IBM set the wrong mask in the router which changed the default gateway Ip.

6 hour ride for a 2 minute fix.

Dave wo2x
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David Livingston

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The factory reset has been tried along with fresh installs after all previous software was removed from the computer..  Neither a Cat6 cable or a Cat6 crossover cable have been able connected directly from PC to Flex.. Neither worked and neither saw the radio. Yes we can ping the radio.

I moved the radio to my home and connected without error and did the upgrade without issue within minutes. When we returned the radio to Ronnie's it will only connect and run perfectly as a remote connections.

The issue seems to be in the software as it will only come up as Remote connection. We never have an option to connect with SmartSDR even with the network disconnected from the router. After the software and radio were updated it should connect without the internet, but they do not see each other on the LAN.

Please understand that I do large networks for a living and I have tripled checked this network. That is why he has new cables, switch and router. A complete new network with all new static IP addresses assigned to his computer and the Flex Radio. This static IP was put on the Flex at my home and it worked perfectly.  Everything in his home works perfectly but the connection to the Flex. I even went so far as to confirm that the Spectrum modem was in bridge mode with Spectrum.

I have worked a many large complex networks for over 25 years, but this little one has me to the point that I now believe we have a software issue. Our next step will probably be a fresh reload of Windows 10 Pro. 

Thanks to all for your suggestions and comments.

K4CAE
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Michael Walker, Employee

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David

I have not read all the above posts,  however, if you connect the radio directly to the computer and the computer NIC card is set to DHCP, the computer will see the radio.  As I am sure you area aware, this will give both NIC cards (radio and computer) a 169.... address with a wide subnet mask.  Then, the radio and the computer should be able to communicate locally.

We do this all the time a Ham Radio shows without issue.
  
Then, start SmartSDR and you should see the radio in the chooser without it being a SmartLink connection.     

Let us know the results of that setup.

thanks
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David Livingston

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Michael, this did not work.  We loaded SmartSDR on another workstation on the same network and it works perfectly.  We are going to do a fresh install to the regular Flex radio workstation. This should fix the issue. Since we are doing this Ronnie also wants to update to a SSD drive. This will make him much happier.... 73 K4CAE
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Michael Walker, Employee

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Excellent.  Want to bet his NIC was set to Public or was it Private?