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SmartCAT will noty start

Paul F6EXV
Paul F6EXV Member ✭✭
in SmartSDR CAT

Hi all

I have configured SmartSDR (ver 4.0.1on a Win 10 PC) to automatically launch SmartCAT when started.

Quite often, SmartCAT will not start, and when it does, it does not work properly quite often too. .

Any idea how to fix that ?

Tagged:

Answers

  • Paul F6EXV
    Paul F6EXV Member ✭✭
    edited December 2025

    In other words, should I reinstall Smart SDR, and if so, can I reinstall on top of the existing one, so as not to loose the setup ?

    Should I install the latest version, instead of reinstalling v4.0.1 ?

    TU + 73

    Paul F6EXV

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Paul, I would just install 4.1.5. There is no need to uninstall the old one. Export your profiles first

  • Paul F6EXV
    Paul F6EXV Member ✭✭
    edited December 2025

    Hi again

    Thanks Len.

    I did download and install v4.1.5 without any issue….BUT when I am trying to launch JTDX, I get an error message regarding an "entry point procedure clock_gettime64 that cannot be fouund in the dynamic links library C:\JTDX64\FLEX\bin\libhamlib-4.dll"

    MSHV and WSJT won't work either…

    Another issue (maybe it is not) : on the DSP, in CW mode, the NRL option is greyed out, in SSB NRL ANFL ANFT are greyed out, in DIGU, the NRL is greyed out. Is this normal ?

    How can I solve that ?

    TU + 73

    Paul F6EXV

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Paul, did you purchase SmartSDR+? If not, that is why the controls are grayed out.

    The JTDX issue may be solved by doing a factory reset (after exporting profiles).

  • Paul F6EXV
    Paul F6EXV Member ✭✭
    edited December 2025

    Len

    No, no SmartSDR+… I did a factory reset

    I did a factory reset, and once again, Spmart CAT won' start, not even with the shortcul created by the installation. When I solve a problem, it creates another issue, when I solve this new issue, the old problem comes back.

    Now the clock_gettime64 issue is appearing again. Back to square 1…

    Quite annoying…

    Next step please ?

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Paul, you need to open a support ticket. It will be much faster to get it resolved. They respond pretty fast.

    https://helpdesk.flexradio.com/hc/en-us/requests/new

  • Paul F6EXV
    Paul F6EXV Member ✭✭

    I do not know why and how, but it now seams to work !

    Another mystery ! La vie est belle !

    73 and Season's Greetings to all !

    Paul F6EXV

  • Paul F6EXV
    Paul F6EXV Member ✭✭

    La vie n'est pas belle ! Problem shows again… Starting SmardSDR will start SmartDAX but will not start SmartCAT.

    Kind of getting fed up…

    Help ticket sent… KMFC

  • Paul F6EXV
    Paul F6EXV Member ✭✭

    I opened a support ticket in December, no news as of today… They are supposed to contact me direct, but no email received… What is going on ?

    I did receive the email confirlming the support ticket was opened, but since then, nothing…

    Quite unhappy…

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    When you opened a ticket, did you get an email with a ticket number? If not, then check your spam and if no luck there, open a new ticket.

  • Paul F6EXV
    Paul F6EXV Member ✭✭

    I did get that email , but then nothing…

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    I'll paste the reply here

    image.png
  • Paul F6EXV
    Paul F6EXV Member ✭✭

    Hi Ken

    Thanks for that reply.

    I just wonder where that was sent to , Definitively not to me direct….

    So I'll just wait for the fix…

    73

    Paul F6EXV

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    It went to the email address you opened the ticket under. Your hotmail address. The email was sent.

  • Paul F6EXV
    Paul F6EXV Member ✭✭

    Hi Mike

    Well, I did not receiove it, but what matters is that I have the answer !

    Thanks again

    73 + TU

    Paul F6EXV

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