SmartCAT will noty start

Paul F6EXV

Hi all

I have configured SmartSDR (ver 4.0.1on a Win 10 PC) to automatically launch SmartCAT when started.

Quite often, SmartCAT will not start, and when it does, it does not work properly quite often too. .

Any idea how to fix that ?

Paul F6EXV

In other words, should I reinstall Smart SDR, and if so, can I reinstall on top of the existing one, so as not to loose the setup ?

Should I install the latest version, instead of reinstalling v4.0.1 ?

TU + 73

Paul F6EXV

KD0RC

Hi Paul, I would just install 4.1.5. There is no need to uninstall the old one. Export your profiles first

Paul F6EXV

Hi again

Thanks Len.

I did download and install v4.1.5 without any issue….BUT when I am trying to launch JTDX, I get an error message regarding an "entry point procedure clock_gettime64 that cannot be fouund in the dynamic links library C:\JTDX64\FLEX\bin\libhamlib-4.dll"

MSHV and WSJT won't work either…

Another issue (maybe it is not) : on the DSP, in CW mode, the NRL option is greyed out, in SSB NRL ANFL ANFT are greyed out, in DIGU, the NRL is greyed out. Is this normal ?

How can I solve that ?

TU + 73

Paul F6EXV

KD0RC

Hi Paul, did you purchase SmartSDR+? If not, that is why the controls are grayed out.

The JTDX issue may be solved by doing a factory reset (after exporting profiles).

Paul F6EXV

Len

No, no SmartSDR+… I did a factory reset

I did a factory reset, and once again, Spmart CAT won' start, not even with the shortcul created by the installation. When I solve a problem, it creates another issue, when I solve this new issue, the old problem comes back.

Now the clock_gettime64 issue is appearing again. Back to square 1…

Quite annoying…

Next step please ?

Mike-VA3MW

Paul, you need to open a support ticket. It will be much faster to get it resolved. They respond pretty fast.

https://helpdesk.flexradio.com/hc/en-us/requests/new

Paul F6EXV

I do not know why and how, but it now seams to work !

Another mystery ! La vie est belle !

73 and Season's Greetings to all !

Paul F6EXV

Paul F6EXV

La vie n'est pas belle ! Problem shows again… Starting SmardSDR will start SmartDAX but will not start SmartCAT.

Kind of getting fed up…

Help ticket sent… KMFC

Paul F6EXV

I opened a support ticket in December, no news as of today… They are supposed to contact me direct, but no email received… What is going on ?

I did receive the email confirlming the support ticket was opened, but since then, nothing…

Quite unhappy…

Mike-VA3MW

When you opened a ticket, did you get an email with a ticket number? If not, then check your spam and if no luck there, open a new ticket.

Paul F6EXV

I did get that email , but then nothing…

Mike-VA3MW

I'll paste the reply here

Paul F6EXV

Hi Ken

Thanks for that reply.

I just wonder where that was sent to , Definitively not to me direct….

So I'll just wait for the fix…

73

Paul F6EXV

Mike-VA3MW

It went to the email address you opened the ticket under. Your hotmail address. The email was sent.

Paul F6EXV

Hi Mike

Well, I did not receiove it, but what matters is that I have the answer !

Thanks again

73 + TU

Paul F6EXV