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Time between SmartSDR+ and getting the license file?

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James Kennedy-WU5E
James Kennedy-WU5E Member ✭✭✭
in SmartSDR+

paid the 149+tax and now waiting for my file to the radio.

Jim

WU5E

Comments

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    Options

    It should be pretty quick — seconds. If, after refreshing and rebooting the radio you still have an issue, please open a support ticket.

    https://helpdesk.flexradio.com/hc/en-us/requests/new

  • James Kennedy-WU5E
    James Kennedy-WU5E Member ✭✭✭
    Options

    I think I got it now I have NR NB and ANF The rest from the YouTube you did it everything is early access. So I think I'm good to go. The adjustable noise floor is really nice.

  • Erik Carling EI4KF
    Erik Carling EI4KF Member ✭✭✭✭
    edited October 2025
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  • Scott-ka0jwc
    Scott-ka0jwc Member ✭✭
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    Just installed 4.0.1 and rebooted the radio and i get a screen that says "Feature license required"

    So radio program will not boot up

    I know it says that the license has to be re-validated. But the install notes don't say what you need to do to do that. So im stuck at this point . Iam connected to the internet. Not sure what to do?

  • KD0RC
    KD0RC Member, Super Elmer Moderator
    Options

    Hi Scott, this sounds like the issue of upgrading from V2.12.1 to V4.0.1. You should submit a help desk ticket.

  • dj9fba
    dj9fba Member ✭✭
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    I paid the 149+tax yesterday and now waiting for my file to the radio also. Confirmation over buying i received but No email received with license key from flexradio . 73 de dj9fba Franz
  • Erik Carling EI4KF
    Erik Carling EI4KF Member ✭✭✭✭
    edited November 2025
    Options

    Hello Franz. There is not a license key. Open the same window from which you started the order process and you will now see that your subscription is active with its expiration date.

    SmartSDR_btIzTokRxN.png
  • dj9fba
    dj9fba Member ✭✭
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    i have try this but nothing doing no change displayed
  • serialcoder
    serialcoder Member ✭✭
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    They have payment processing problem for EU...I'm also still waiting since Thursday.
  • Erik Carling EI4KF
    Erik Carling EI4KF Member ✭✭✭✭
    Options

    You should have received what Flex call an 'Auto Receipt' by email. Soon after, you should have had confirmation that the order completed, as below:

    OUTLOOK_CONOsOzPpk.png

    If not received, check your bank to see if the payment has been taken.

    Quote your order number in a Help Desk ticket on Monday if the problem persists.

  • Flexed
    Flexed Member ✭✭
    Options

    Okay, guys. After making the payment, you can either reboot the radio or press the refresh button to update your current license. I activated my license about 10 minutes after making the payment by pressing the refresh button without rebooting…

  • dj9fba
    dj9fba Member ✭✭
    Options
    i wait and wait 5 days its too long
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    Options

    If you don’t get your license within 20 minutes and your credit card purchase was good, please open a support ticket. Provide your Invoice number and your Radio ID or Serial Number and we will get it sorted quickly.

    https://helpdesk.flexradio.com/hc/en-us/requests/new

  • dj9fba
    dj9fba Member ✭✭
    Options
    thanks Mike for your info 73
  • dj9fba
    dj9fba Member ✭✭
    edited November 2025
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    @"Mike va3mw"
    Good morning Mike please help me. Please check with accounting; my credit card has now been charged four times for a total of $550. Two charges are correct: one for order #45271 ($149) and one for order #45340 ($100). The other two charges appear to be erroneous, specifically orders #44460 and #44453. I have contacted Helpdesk over request yesterday, but i think my english is not so good that he understood me correctly . 73 dj9fba
  • Erik Carling EI4KF
    Erik Carling EI4KF Member ✭✭✭✭
    edited November 2025
    Options

    If Mike does not happen to see this and the Helpdesk misunderstands you, you could do as I had to do which was email orders@FlexRadio.com - they were very quick to respond and fixed my issue.

    In your message above, your English is perfect. Repeat what you said to Mike if you have to contact Flex again.

  • Erik Carling EI4KF
    Erik Carling EI4KF Member ✭✭✭✭
    Options
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    Options

    @dj9fba - I opened a support ticket for you

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