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Time between SmartSDR+ and getting the license file?

James Kennedy-WU5E
James Kennedy-WU5E Member ✭✭✭
in SmartSDR+

paid the 149+tax and now waiting for my file to the radio.

Jim

WU5E

Comments

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    It should be pretty quick — seconds. If, after refreshing and rebooting the radio you still have an issue, please open a support ticket.

    https://helpdesk.flexradio.com/hc/en-us/requests/new

  • James Kennedy-WU5E
    James Kennedy-WU5E Member ✭✭✭

    I think I got it now I have NR NB and ANF The rest from the YouTube you did it everything is early access. So I think I'm good to go. The adjustable noise floor is really nice.

  • Erik Carling EI4KF
    Erik Carling EI4KF Member ✭✭✭✭
    edited October 30
  • Scott-ka0jwc
    Scott-ka0jwc Member ✭✭

    Just installed 4.0.1 and rebooted the radio and i get a screen that says "Feature license required"

    So radio program will not boot up

    I know it says that the license has to be re-validated. But the install notes don't say what you need to do to do that. So im stuck at this point . Iam connected to the internet. Not sure what to do?

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Scott, this sounds like the issue of upgrading from V2.12.1 to V4.0.1. You should submit a help desk ticket.

  • dj9fba
    dj9fba Member ✭
    I paid the 149+tax yesterday and now waiting for my file to the radio also. Confirmation over buying i received but No email received with license key from flexradio . 73 de dj9fba Franz
  • Erik Carling EI4KF
    Erik Carling EI4KF Member ✭✭✭✭
    edited November 1

    Hello Franz. There is not a license key. Open the same window from which you started the order process and you will now see that your subscription is active with its expiration date.

    SmartSDR_btIzTokRxN.png
  • dj9fba
    dj9fba Member ✭
    i have try this but nothing doing no change displayed
  • serialcoder
    serialcoder Member ✭✭
    They have payment processing problem for EU...I'm also still waiting since Thursday.
  • Erik Carling EI4KF
    Erik Carling EI4KF Member ✭✭✭✭

    You should have received what Flex call an 'Auto Receipt' by email. Soon after, you should have had confirmation that the order completed, as below:

    OUTLOOK_CONOsOzPpk.png

    If not received, check your bank to see if the payment has been taken.

    Quote your order number in a Help Desk ticket on Monday if the problem persists.

  • Flexed
    Flexed Member ✭✭

    Okay, guys. After making the payment, you can either reboot the radio or press the refresh button to update your current license. I activated my license about 10 minutes after making the payment by pressing the refresh button without rebooting…

  • dj9fba
    dj9fba Member ✭
    i wait and wait 5 days its too long

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