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How longs does it take to get the V3 update after purchased?

Rollerbones
Rollerbones Member ✭✭
in SmartSDR for Windows
Purchased yesterday for my 6400M and it still tells I am only licensed to version 2.
Not sure how long it takes for my radio to see I purchased v3 so I can install and run.

Best Answers

  • KD0RC
    KD0RC Member, Super Elmer Moderator
    Answer ✓

    Is your radio connected to a LAN segment with Internet access? If so and it still doesn't want to upgrade, submit a help desk ticket. Flex Support will get you going again,

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    Answer ✓

    For some updates, we have to do a manual registration. If you are still stuck drop me an email (mike@flexradio.com) and I'll check on it.

    I can't tell who you are so I can look under the covers.

    73

Answers

  • Rollerbones
    Rollerbones Member ✭✭
    edited April 2025
    Yes, it can get to internet (downloaded latest 3.8.23 to it) but its still says "buy" for the license. Just got a message back they are asking licensing to look at it.

    Thanks!
  • KD0RC
    KD0RC Member, Super Elmer Moderator

    OK great! Once you get V3 running, check out SmartControl (section 9 in the Maestro manual). It will let you use SmartSDR for your panadapter/waterfall along with mouse and keyboard control while simultaneously using the knobs and buttons of your front panel. It is the best of both worlds - a huge display along with physical controls.

  • Neil D Friedman N3DF
    Neil D Friedman N3DF Member ✭✭✭✭

    Huge display doesn’t require SmartSDR. Just plug your screen into the radio’s HDMI connector.

  • Rollerbones
    Rollerbones Member ✭✭

    There was an error rendering this rich post.

  • David Decoons, wo2x
    David Decoons, wo2x Member, Super Elmer Moderator

    also, next to Buy there should be a refresh button (semi-circle with arrow). Chick that to refresh.

    As Mike mentioned, there is a manual step that if you purchase the license after hours at Flex, it can take until the next business day to be done and ready for license refresh.

    73 Dave wo2x

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