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    Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

    SmartSDR v3.8.23 and the SmartSDR v3.8.23 Release Notes
    SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
    Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
    Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
    Antenna Genius Utility v4.1.8
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    PGXL remote software keeps saying "unauthorized"

    Member ✭✭
    in Power Genius XL Amplifier

    I'm running the PGXL software remotely. It works fine but often has to "reconnect". Sometimes when it tries to reconnect it comes back as "unauthorized". I then have to close the window and manually tell it to reconnect. What's going on here?

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    Comments

    • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

      Hi Les

      Sorry to hear you are having an issue. I opened a support ticket for you.

      Mike

    • Member ✭✭

      Has this been resolved and if so, what was the solution? I am having the same issue.

      Randy, KH6XX

    • Member ✭✭

      No, this has not been fixed. Mike claimed he opened a ticket for this but I never received any confirmation. I still have the same problem and I know of another VE3 who told me he has the same problem.

    • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

      You might want to reach out to 4O3A directly next. They are the owners of the software and have the source code. We would have passed on your concerns to 4O3A as the next level of support.

    • Member ✭✭

      I also have this issue. Posted a separate thread not knowing this post was already active.

      Side note, I also see similar issues with the tuner.

    • Member ✭✭

      Hi all,

      we're noticiing this same issue here. FW 3.8.9 … Anyone received any update on this so far?

      NB: I've submitted a ticket via the 4O3A website for another issue (that I'm now also discussing on this focues, since my ticket is obviously disappeared … and OE2GEN who has the same issue for many months, hasn't heard from 4O3A too … So I tried to submit a new ticket but get an

      Error

      timeout-or-duplicate

      error. Just noticed that it seems that the last response to any ticket is over 2 months. I wonder if there is an issue with their ticketing system (and if they know…).

      Thanks in advance!

      73 Frank ON9CC / OT6M

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