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PGXL remote software keeps saying "unauthorized"

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Les Brown
Les Brown Member ✭✭
in Power Genius XL Amplifier

I'm running the PGXL software remotely. It works fine but often has to "reconnect". Sometimes when it tries to reconnect it comes back as "unauthorized". I then have to close the window and manually tell it to reconnect. What's going on here?

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  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
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    Hi Les

    Sorry to hear you are having an issue. I opened a support ticket for you.

    Mike

  • KH6XX
    KH6XX Member ✭✭
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    Has this been resolved and if so, what was the solution? I am having the same issue.

    Randy, KH6XX

  • Les Brown
    Les Brown Member ✭✭
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    No, this has not been fixed. Mike claimed he opened a ticket for this but I never received any confirmation. I still have the same problem and I know of another VE3 who told me he has the same problem.

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
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    You might want to reach out to 4O3A directly next. They are the owners of the software and have the source code. We would have passed on your concerns to 4O3A as the next level of support.

  • Troy NW1B
    Troy NW1B Member ✭✭
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    I also have this issue. Posted a separate thread not knowing this post was already active.

    Side note, I also see similar issues with the tuner.

  • Frank ON9CC
    Frank ON9CC Member ✭✭
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    Hi all,

    we're noticiing this same issue here. FW 3.8.9 … Anyone received any update on this so far?

    NB: I've submitted a ticket via the 4O3A website for another issue (that I'm now also discussing on this focues, since my ticket is obviously disappeared … and OE2GEN who has the same issue for many months, hasn't heard from 4O3A too … So I tried to submit a new ticket but get an

    Error

    timeout-or-duplicate

    error. Just noticed that it seems that the last response to any ticket is over 2 months. I wonder if there is an issue with their ticketing system (and if they know…).

    Thanks in advance!

    73 Frank ON9CC / OT6M

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