Welcome to the FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
The latest SmartSDR Software:
SmartSDR v4.1.5 | SmartSDR v4.1.5 Release Notes
SmartSDR v3.10.15 | SmartSDR v3.10.15 Release Notes

The latest 4O3A Genius Product Software:
The latest 4O3A Genius Product Software and Firmware
How to Receive Technical Support::
If you are needing assistance with FlexRadio products, please refer to the product documentation or check the Help Center for known solutions. Need technical support from FlexRadio? It's as simple as creating a HelpDesk ticket.

Antenna Genius Loses Connection to Flexradio

Harry W0LS
Harry W0LS Member ✭✭
in Antenna Genius

I am installing an Antenna Genius. I have upgraded the firmware to 4.1.8. It appears that the AG will not stay connected to the radio. I have defined the antenna connections and configured the port A connection to my flex and that seemed ok. Port b is not configured to a specific radio. When I start the AG it comes up in auto mode on both port a and b and seems to work. Port a side will show me current radio band and port b side says none as it should. But soon after I get it up and running I will see a small window pop up in lower right hand corner of display. It says "SMARTSDR Client connected to IP xxxxxx (where **** is AG's ip." And then the port a side will change from showing the correct Flex band to "none". I have tried different network cables, cabling it to different spots on network but nothing seems to fix this issue. Had anyone seen these kind of intermittent connections with the AG?

73…Harry…W0LS

Comments

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Support ticket created

  • KH6XX
    KH6XX Member ✭✭

    I had similar issues and instead of connecting the Flex equipment, the computer and the AGs to the router, I connected them to an inexpensive dedicated switch and that switch connected to the router. I had disconnects on PGXL, TGXL and AGs until I installed the dedicated switch.

    Randy KH6XX

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    We have found that not all Gigabit switches are created equal. The good ones work well. The not so good ones seem to drop a lot of data.

    I often suggest to try 100mb switch and see if the problem goes away.

  • KH6XX
    KH6XX Member ✭✭

    I installed the TP-Link TL-SG108S 8 Port Switch. I got it on Amazon for around $25 and simply moved the Cat6a cables from router to the switch. Ken from Flex Technical Support suggested this switch and it worked for me.

  • stevenab
    stevenab Member ✭✭

    I seem to have the same problem with the Power Genius XL and a TP-Link TL-SG116E switch. Are there any settings I should check? This is a new switch at a new location, using with 8600.

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories