Welcome to the FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR or 4O3A Genius Product Software?

SmartSDR v3.9.19 and the SmartSDR v3.9.19 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes

The latest 4O3A Genius Product Software and Firmware
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

Maestro B

Brian
Brian Member ✭✭
in Maestro

Hi to All,

I like many others purchases a version B maestro in the passed few years.

However mine after 6 years of faultless service, suddenly I got a Z fault on an update.

I put in a ticket to flex and Tim pick up the ticket, after many emails, Tim recommended I send it to Germany, flex service center.

I sent off the maestro as per instruction from Tim @ flex to Norbert in Germany.

Email from Norbert @ flex service center, unfortunately your maestro needs a replacement Z chip or a new control board, unfortunately these are a none stock item, I have emailed Austin for a replacement & costing of the Z chip.

Update, unfortunately there are no more spares whatsoever for the maestro version B anymore, this is now an discontinued maestro due to none available parts for maestro B, the new maestro C is now available.

Now I have a very expensive door stop as do all you Guys that purchased a maestro B.

I have emailed Tim @ flex many times to see how we can move forward, unfortunately no reply.

Rant over Brian DE:M0NSI

Comments

  • Neil D Friedman N3DF
    Neil D Friedman N3DF Member ✭✭✭✭

    Flex cannot guarantee service for the 6300, 6500 or 6700 due to lack of parts. It is not surprising that they cannot guarantee service for the early Maestros.

  • Trucker
    Trucker Member ✭✭✭✭

    Same issue for the front panel of the older M model radios. About the only thing you can do is try to find a replacement part from a 3rd party. I would ask for a part number as there could be a reseller out there selling surplus parts from the original manufacturer.

    James

    WD5GWY

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    I just checked on the front panel for M models and we are still repairing those items. If you heard something different, I would like to know the source.

    Brian, I am checking on the Z chip for you.

  • Trucker
    Trucker Member ✭✭✭✭

    Mike, check your messages.

    James

    WD5GWY

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    If you wish to reach out to me, please email me directly (michael@flexradio.com)

  • Trucker
    Trucker Member ✭✭✭✭

    Check your email. Sent a copy of my message.

    James

    WD5GWY

  • Trucker
    Trucker Member ✭✭✭✭

    Mike, I received a reply ( canned) from your Flex email account saying you are out of town till Monday. Have a great weekend.

    James

    WD5GWY

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    I'm half in and half out. :)

    Paul's reply to you should have helped a bit.

  • Trucker
    Trucker Member ✭✭✭✭

    Yes, it certainly did. Thank you for your reply and for referring my questions to him.

    James

    WD5GWY

  • VE7FM
    VE7FM Member ✭✭

    So what is the part number of the "Z chip", lots of skilled people around who can do repair/rework.

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories