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Maestro B

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Brian
Brian Member ✭✭
in Maestro

Hi to All,

I like many others purchases a version B maestro in the passed few years.

However mine after 6 years of faultless service, suddenly I got a Z fault on an update.

I put in a ticket to flex and Tim pick up the ticket, after many emails, Tim recommended I send it to Germany, flex service center.

I sent off the maestro as per instruction from Tim @ flex to Norbert in Germany.

Email from Norbert @ flex service center, unfortunately your maestro needs a replacement Z chip or a new control board, unfortunately these are a none stock item, I have emailed Austin for a replacement & costing of the Z chip.

Update, unfortunately there are no more spares whatsoever for the maestro version B anymore, this is now an discontinued maestro due to none available parts for maestro B, the new maestro C is now available.

Now I have a very expensive door stop as do all you Guys that purchased a maestro B.

I have emailed Tim @ flex many times to see how we can move forward, unfortunately no reply.

Rant over Brian DE:M0NSI

Comments

  • Neil D Friedman N3DF
    Neil D Friedman N3DF Member ✭✭✭✭
    Options

    Flex cannot guarantee service for the 6300, 6500 or 6700 due to lack of parts. It is not surprising that they cannot guarantee service for the early Maestros.

  • Trucker
    Trucker Member ✭✭✭✭
    Options

    Same issue for the front panel of the older M model radios. About the only thing you can do is try to find a replacement part from a 3rd party. I would ask for a part number as there could be a reseller out there selling surplus parts from the original manufacturer.

    James

    WD5GWY

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    Options

    I just checked on the front panel for M models and we are still repairing those items. If you heard something different, I would like to know the source.

    Brian, I am checking on the Z chip for you.

  • Trucker
    Trucker Member ✭✭✭✭
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    Mike, check your messages.

    James

    WD5GWY

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
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    If you wish to reach out to me, please email me directly (michael@flexradio.com)

  • Trucker
    Trucker Member ✭✭✭✭
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    Check your email. Sent a copy of my message.

    James

    WD5GWY

  • Trucker
    Trucker Member ✭✭✭✭
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    Mike, I received a reply ( canned) from your Flex email account saying you are out of town till Monday. Have a great weekend.

    James

    WD5GWY

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    Options

    I'm half in and half out. :)

    Paul's reply to you should have helped a bit.

  • Trucker
    Trucker Member ✭✭✭✭
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    Yes, it certainly did. Thank you for your reply and for referring my questions to him.

    James

    WD5GWY

  • VE7FM
    VE7FM Member ✭✭
    Options

    So what is the part number of the "Z chip", lots of skilled people around who can do repair/rework.

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