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Troubleshooting - Detailed Logs

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John K3MA
John K3MA Member ✭✭✭
in New Ideas

I have for some time been using 3D printers. There are versions of the firmware that allow for multiple processors and different pieces of equipment to be tied together as far as control and coordination and passage of information and data is concerned.


Whenever there is a glitch with the equipment, the software or the hardware the people responsible for troubleshooting ask that a copy of the detailed logs be submitted for review. A review of these detailed logs seems to lead to quick

identification of the specific problem area, piece of equipment, or method of communication quickly.

Does the Flex hardware, firmware and software have such a logging capability such that when the user has a problem they can simply send a copy of the detailed log to Flex for review to determine the source of the problems?

I do not recall such a detailed logging request being asked for when issues are documented here on the community and if no such detailed logging is in place might Flex consider adding it to all the hardware, software and firmware?

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Comments

  • gerryk
    gerryk Member ✭
    Options
    +1
    As a software developer, observability & logging is crucial to effective diagnosis
  • K5SRT_Ross
    K5SRT_Ross Member ✭✭
    Options

    Can FLEX Radio Please answer This Question?

    Does the Flex hardware, firmware and software have such a logging capability such that when the user has a problem they can simply send a copy of the detailed log to Flex for review to determine the source of the problems?

    We have a 6600 v3.7.4 that will disconnect intermittently and reboot. (RMT-1).

    A second 6600 (RMT-2 same version) at the same remote site does not display this behavior.

    Here is a captured screen shot of (RMT-1) error that popped up only one time. A lucky capture? FLEX, Where is the error log stored and how do we access it? Thanks & 73

    RM1-Handle-Error20240917.PNG
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    Options

    There are no user logs.

    When you get an UHE such as a above, do a screen capture of it and submit a support ticket.

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