Troubleshooting - Detailed Logs

John K3MA

I have for some time been using 3D printers. There are versions of the firmware that allow for multiple processors and different pieces of equipment to be tied together as far as control and coordination and passage of information and data is concerned.

Whenever there is a glitch with the equipment, the software or the hardware the people responsible for troubleshooting ask that a copy of the detailed logs be submitted for review. A review of these detailed logs seems to lead to quick

identification of the specific problem area, piece of equipment, or method of communication quickly.

Does the Flex hardware, firmware and software have such a logging capability such that when the user has a problem they can simply send a copy of the detailed log to Flex for review to determine the source of the problems?

I do not recall such a detailed logging request being asked for when issues are documented here on the community and if no such detailed logging is in place might Flex consider adding it to all the hardware, software and firmware?

gerryk

+1
As a software developer, observability & logging is crucial to effective diagnosis