SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
New issue since 3.3.33...
Never seen this one before, but when I change bands on say, slice B, it also changes the band to the same in slice A, and vice-versa. Have carefully tried to avoid this many times, sometimes successfully, many times not. Can't reliably duplicate it, meaning I can't figure out what's causing this. Anybody else seeing this, or is this of course one of those "just me" problems?
Mike
Comments
-
Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator adminOptions
The first thing I would check is to make sure are not running something like FRStack at the same time or any other program.
Is this on an M model or Maestro? Can you mention what client you are using?
73
0 -
This is a 6300. I normally run with SpotCollector and DXView and nothing else that I know of.
0 -
What means are you using to change bands ?
AL, K0VM
0 -
By selecting the band from the left-hand box on the slice I want to change, directly from the SDR display.
0 -
Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator adminOptions
As a test, I would reboot the computer (and maybe the radio).
Start SmartSDR and test. Do not start any other programs. See if you can recreate it.
If so, I would do a radio reset next.
73
0 -
Well, here we go again. The only way I can stay on the air is to never reboot either my computer or the Flex. So, I rebooted both. Now when I try to launch the radio via the SmartSDR icon, I get the dreaded "Connection Lost...X...SmartSDR for Windows has lost connection to the radio. Please reconnect."
The only way I've been able to resolve this issue is to completely reset the radio. Several HelpDesk tickets have pointed me towards a corrupt SD card, which has now been replaced twice, once back at your shop.
Very frustrating. Ugh...
0 -
Hi Mike:
I am appreciating you helping me here. Do you think there is a way to definitively identify the cause of this problem, rather than just resorting to continually resetting the radio and/or replacing the SD card.
I really appreciate it,
Mike
0 -
Does the lost connection occur when the radio is connected directly to the PC ( no router or switch ). ?
Connect radio ethernet cable directly to the PC, and reboot both with a radio power cycle.
Does the connection problem exist if you try another PC ?
Does the connection problem exisit if you try a different ethernet cable when directly connected ?
I don't know what you have previously tried.
AL, K0VM
0 -
Hi Mike, after you do a radio hard reset are you reloading ANY settings or profiles?
if you are one of your profiles may be bad and you may want to NOT reloaded your old settings.
Just a thought and grasping at straws.
0 -
Thank you Al and Bret!
All of these things sound familiar and I had tried them as part of trying to resolve the issue in several previous Help Desk tickets, but I can't recall the results, so I just did them all again, as follows:
- Does the lost connection occur when the radio is connected directly to the PC ( no router or switch ). ? YES, THE BEHAVIOR IS EXACTLY THE SAME.
- Connect radio ethernet cable directly to the PC, and reboot both with a radio power cycle. DONE, WITH THE SAME BAD BEHAVIOR RESULT THIS MORNING.
- Does the connection problem exist if you try another PC ? UNKNOWN, AS I DO NOT HAVE ANOTHER PC AT MY DISPOSAL.
- Does the connection problem exisit if you try a different ethernet cable when directly connected ? YES, WITH A DIFFERENT CABLE THE PROBLEM CONTINUES.
- After you do a radio hard reset are you reloading ANY settings or profiles? IN PREVIOUS EPISODES OF THIS SAME PROBLEM, I HAVE AVOIDED RELOADING ANY SAVED SETTINGS OR PROFILES, JUST IN CASE. FOR THE CURRENT EPISODE, I HAVE NOT YET PERFORMED A HARD RESET, AS I WOULD LIKE TO DISCOVER WHAT IS ACTUALLY CAUSING THIS PROBLEM FIRST.
Thank you both for your help and suggestions, and open to any further troubleshooting ideas!!!!!!!!!!
Mike
0 -
Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator adminOptions
This has been moved to our support ticketing system.
-2
Categories
- All Categories
- 246 Community Topics
- 2.1K New Ideas
- 489 The Flea Market
- 7.1K Software
- 5.9K SmartSDR for Windows
- 134 SmartSDR for Maestro and M models
- 331 SmartSDR for Mac
- 243 SmartSDR for iOS
- 223 SmartSDR CAT
- 163 DAX
- 348 SmartSDR API
- 8.6K Radios and Accessories
- 6.9K FLEX-6000 Signature Series
- 766 Maestro
- 41 FlexControl
- 836 FLEX Series (Legacy) Radios
- 733 Genius Products
- 393 Power Genius XL Amplifier
- 255 Tuner Genius XL
- 85 Antenna Genius
- 229 Shack Infrastructure
- 153 Networking
- 370 Remote Operation (SmartLink)
- 120 Contesting
- 583 Peripherals & Station Integration
- 115 Amateur Radio Interests
- 813 Third-Party Software