Skip to content
  • Register
    • Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
    Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

    SmartSDR v3.8.23 and the SmartSDR v3.8.23 Release Notes
    SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
    Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
    Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
    Antenna Genius Utility v4.1.8
    If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
    Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

    Brand new AG - power plug doesn't fit?

    Member ✭✭
    in Antenna Genius

    Just took delivery of my AG this week. Sat down last night to get it hooked up and configured. The power plug it came with doesn't fit - it's as if the center pin is too big. Spec is 2.1x5.5mm - I've tried several others with the same result.

    Has anyone else encountered this?

    I've logged a support ticket...

    Thanks, and 73!

    -Brian n8wrl

    Tagged:

    Welcome!

    It looks like you're new here. Sign in or register to get started.
    Sign In
    Register

    Best Answer

    Answers

    • Member, Super Elmer Moderator

      Hi Brian

      a support ticket is the way to go. I did not have that issue but have had my AG for almost two years.

      Just a point of reference- center pin is positive

      Dave wo2x

    • Member, Super Elmer Moderator

      Also current draw is rated at 330 mA and they recommend a 1 amp fuse inline.

    • Member, Super Elmer Moderator

      Thanks for the update Brian - in case others run into same problem.


      Dave wo2x

    • Member ✭✭✭

      Hi Brian,

      Why not just replace the connector on the existing power supply cable?

    • Member ✭✭

      Thanks for the response. Geoff! That's what I'm going to do. I was puzzled, though, because of the published specs and the cable supplied with the switch didn't fit. Was there something wrong with the switch? Turns out no, just a change in manufacturing got ahead of the docs and the included accessories.

      So now I am going to swap out the connector.

      73!

      -Brian n8wrl

    • Member ✭✭✭

      Great, I'm happy to hear that you have a straightforward solution.

      Oh well, that happens and it is difficult to keep the docs current especially if the supplier doesn't inform you of a change in hardware.

      Good luck with the swap.

    • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

      Sorry about the change. It was a surprise for us at well.

    • Member ✭✭

      Mike please do update the product description. As of 8/20/22 it says

      • "Requires 13.8-VDC power supply (2.1mm x 5.5mm)

      Next it also says

      • Power Consumption: 13.8-VDC @ 300mA.

      Perhaps that needs to be updated to reflect wo2x's notes?

    • Member ✭✭

      The one problem I see with the power cable on Amazon is that it is only 6 feet long. I would definitely need one about 20 to 25 feet long. I guess I would have to get a specialty cable made.

      Mark Griffin, KB3Z

    • Member, Super Elmer Moderator

      Order the connectors and make your own or order the cable from Amazon and splice it to extend. Don’t forget fuse protection.

      I use a RigRunner 4005 with appropriate sized fuses for my low current stuff. Radio power cable direct to power supply.

      Dave wo2x

    Leave a Comment

    Welcome!

    It looks like you're new here. Sign in or register to get started.
    Sign In
    Register

    Quick Links

    Categories