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CAT will not automatically open

Steve Blankinship AG4SO
Steve Blankinship AG4SO Member ✭✭
edited May 2022 in SmartSDR CAT

When I open SSDR, teh main screen and DAC opens but CAT will not, I have to manual open then manually connect to the radio. I have selected under CAT settings auto connect and on startup auto connect to last radio. And of course automatic network settings. Smartlink test is good. This has been going on for a couple of weeks. SSDR VER 2.7.6 with Windows 10 64 Bit pro. PC is a Dell Optiplex mini INTEL 3.2GHz,16GB. Thoughts/Suggestions?

Steve AG4SO

Comments

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Steve, I would start with a re-boot of the radio and PC. If that does not help, try exporting your profiles, and do a factory reset. If that does not help, then I would submit a help desk ticket.

  • K0FLY
    K0FLY Member ✭✭✭

    Steve:

    Look at the settings menu on the CAT app. Verify that "Auto connect last radio" is checked. Maybe DAX is checked but the CAT is not.

    My CAT and DAX auto start with SSDR but when using the Maestro I have to manually start both.

    Gayle K0FLY

  • Steve Blankinship AG4SO
    Steve Blankinship AG4SO Member ✭✭

    Hi folks good thoughts, Gayle yes it is checked on both. Len have tried reboot of both, will try a factory reset next.

  • Steve Blankinship AG4SO
    Steve Blankinship AG4SO Member ✭✭

    No joy used the procedure posted by Tim some time back and same problem, unless anyone has another thought I will open a ticket.

    Always grateful for folks taking time out to give advice.

    Steve AG4SO

  • VE7ATJ_Don
    VE7ATJ_Don Member ✭✭✭✭

    Hi Steve... sounds like it's time to submit a Help Desk ticket.

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    @Steve Blankinship AG4SO

    As an FYI, resetting the radio won't help with getting CAT and DAT to automatically restart. If you have confirmed that the auto restart option is checked (look for the 'gear' symbol) then something in Windows is preventing it from happening.

    image.png


    In section 8.1, it shows how to make sure you have it set to Auto Connect.


    image.png


    Sometimes Antivirus programs get in the way.


    73

  • Steve Blankinship AG4SO
    Steve Blankinship AG4SO Member ✭✭

    Thanks all were checked as you indicated Mike

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Ah, ok. Please open a support ticket.

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