Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, and Tuner Genius Software?

SmartSDR v3.3.32 and the SmartSDR v3.3.32 Release Notes | SmartSDR v2.8.0 and the SmartSDR v2.8.0 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.6.24 and the Power Genius XL Release Notes v3.6.24
Tuner Genius XL Utility v1.1.8 and the Tuner Genius XL Release Notes v1.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

Unable to reach Smartlink server from my PC

Bob KN4HH
Bob KN4HH BobMember ✭✭
edited March 21 in Remote Operation (SmartLink)

Good day, all. I am able to reach my 6500 wired or wireless within my network. When I try to do Smartlink setup, all I get is what you see below. This only occurs on my Windows 11 PC. All of my Windows 10 PC's access Smartlink properly.

IMG_2693.jpg

Is there a setting on this PC I need to change? Thanks for any ideas.

73, Bob, KN4HH

Answers

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Bob

    Is your Radio connected to your PC or an Ethernet Switch. It must be an ethernet switch.

    Is the Firewall on the PC on or off (try testing with it off)

    What version of SmartSDR are you running?

    Mike

  • Bob KN4HH
    Bob KN4HH Bob Member ✭✭

    The radio is wired to my network. The PC is wired to my network. I connect to my Flex just fine. However, when I click Smartlink Setup from the SmartSDR menu, I get the results shown in the previously sent image.


    Bob, KN4HH

  • Bob KN4HH
    Bob KN4HH Bob Member ✭✭

    Sorry, I forgot to answer all of your questions. I am running SmartSDR V 3.2.39

    I do not use any ehternet swithes. I am hardwired directly to my router with the radio and PC.

    All firewalls and antivirus programs were halted for testing. No change.


    Bob, KN4HH

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Bob, can you open a support ticket on this.

    Also, is your home network IPV6 based?

  • Bob KN4HH
    Bob KN4HH Bob Member ✭✭

    Thanks, Mike. I have opened a support ticket and Dan and I are communicating. Not sure if IPV4 or 6 on the network.

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories