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Unable to reach Smartlink server from my PC

Bob KN4HH
Bob KN4HH BobMember ✭✭
edited March 2022 in Remote Operation (SmartLink)

Good day, all. I am able to reach my 6500 wired or wireless within my network. When I try to do Smartlink setup, all I get is what you see below. This only occurs on my Windows 11 PC. All of my Windows 10 PC's access Smartlink properly.

IMG_2693.jpg

Is there a setting on this PC I need to change? Thanks for any ideas.

73, Bob, KN4HH

Answers

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Bob

    Is your Radio connected to your PC or an Ethernet Switch. It must be an ethernet switch.

    Is the Firewall on the PC on or off (try testing with it off)

    What version of SmartSDR are you running?

    Mike

  • Bob KN4HH
    Bob KN4HH Bob Member ✭✭

    The radio is wired to my network. The PC is wired to my network. I connect to my Flex just fine. However, when I click Smartlink Setup from the SmartSDR menu, I get the results shown in the previously sent image.


    Bob, KN4HH

  • Bob KN4HH
    Bob KN4HH Bob Member ✭✭

    Sorry, I forgot to answer all of your questions. I am running SmartSDR V 3.2.39

    I do not use any ehternet swithes. I am hardwired directly to my router with the radio and PC.

    All firewalls and antivirus programs were halted for testing. No change.


    Bob, KN4HH

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Bob, can you open a support ticket on this.

    Also, is your home network IPV6 based?

  • Bob KN4HH
    Bob KN4HH Bob Member ✭✭

    Thanks, Mike. I have opened a support ticket and Dan and I are communicating. Not sure if IPV4 or 6 on the network.

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