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installing 3.2.34 on a laptop with issue

Dave Garber
Dave Garber Member ✭✭
in DAX

I am having difficulty, again with installing, this time with the dax drivers.


I have tried compatibility mode ( windows 8 ), as I had to in version .31, but this time, dax will not install at all. also tried the bat files, with and without admin rights, and also in cmd ( with admin mode ) but not going.... any suggestions

Comments

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    @Dave Garber ... It might be best to open a support ticket at this point so the guys can focus on it for you.

  • Jack6600
    Jack6600 Member ✭✭

    Running 3.2.34 on a Windows 10 desktop, I get this error message when I open the memories window.

    Flex_Error.jpg

    I also get this error

    Flex_Error2.jpg


  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Jack, I would try reinstalling SmartSDR (including DAX). When you upgraded to 3.2.34, did you do a factory reset? If not, try that. Did you import any profiles from 3.2.31? If so, there is a warning that they may be corrupt. Do a factory reset and import profiles from a release prior to 3.2.31.

    If none of that solves the problem, I would submit a help desk ticket.

  • Jack6600
    Jack6600 Member ✭✭

    The Maestro and a Dell laptop, I7/W10 is OK. I did make a mistake in my last post. The Desktop (I5) is running Windows 7. Both are 64bit.

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Oh, OK. Well, same advice on whatever computer is not behaving. A Help Desk ticket usually gets a response very quickly, so if my suggestions don't pan out pretty quickly, the ticket is the way to go.

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