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Band buttons don't work

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bman87
bman87 Member ✭✭
in SmartSDR for Windows
Hello, I received my new 6600 in the mail today, set everything up and got connected. After playing around for a little bit, I noticed that some of the band buttons do not work. When I click 80, nothing happens. When I click 40, it takes me to the 80m band with a slice on 3.750, even if I delete of move the slide, clicking 40 brings me right back there. uhhh whats up with this?

Answers

  • KD0RC
    KD0RC Member, Super Elmer Moderator
    Options

    Wow, not sure what is happening there. You might want to try this: Use the band control to go to 40. Now click on the frequency shown on the "flag" and type in an 40 M freq. Now click to another band and then back to 40. Did the radio return to the 40 M freq you just set? If so, then that might be the way to get each band to pop up correctly.

    If that does not work, I would suggest submitting a help desk ticket. Someone from Flex should be able to diagnose your issue.

  • bman87
    bman87 Member ✭✭
    Options
    Thanks. Your suggestion did not work, but I did the factory reset procedure and it seems to have fixed the issue. Very weird! I want to love the flex radio but this was a sour start to my experience. Hopefully it doesn't happen again
  • KD0RC
    KD0RC Member, Super Elmer Moderator
    Options

    OK great, I'm glad that was all it was.

  • Bill NE1B
    Bill NE1B Member ✭✭✭
    Options

    Not really enough information. Are you using SmartSDR, SmartiOS, Maestro or is it a 6600M? I have a 6600 and have never seen any problem switching bands when pushing the band buttons on each of those control modes mentioned.


    73,

    Bill, NE1B

  • bman87
    bman87 Member ✭✭
    Options
    SmartSDR for Windows. 6600 (Non-M) So far its been okay
  • John KB4DU
    John KB4DU Member ✭✭✭✭
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    Yes, the factory (white power button) cues much weirdness. Don’t know what happens, but I have had the same situation.

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
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    @bman87

    Glad you got it sorted out.

    As others have mentioned it is good to tell the entire story and screen shots are really really helpful.

    We also have a LOT of instructional videos on YouTube that are targeting for the new user.

    https://www.youtube.com/channel/UCcXYIGF4--uipOh4_BZzpYw/videos

    73

  • bman87
    bman87 Member ✭✭
    Options
    Thanks! I was about to record a video for this issue before I did the factory reset, so far its been working great. :)
  • bman87
    bman87 Member ✭✭
    edited April 2021
    Options
    Okay! I was able to reproduce my issue. If I zoom all the way out on the panadapter so I can see the most bandwidth and scroll up and down the bands, it seems to make the last band button I pushed not work. I recorded a video of this issue this time. https://youtu.be/yYAX7m-cd10

    I was able to fix it this time by restarting SmartSDR, but the first time I had to reset the radio.. weird
  • Bill AB7AA
    Bill AB7AA Member ✭✭✭
    Options

    I have found this also. If you scroll way out on a band and then switch to a different band it will **** up the band switch.

    Bill AB7AA

  • John KB4DU
    John KB4DU Member ✭✭✭✭
    Options

    This deserves a help desk ticket so flex can research and track it. Probably won’t get fixed, but at least they’ll know.

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