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Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
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At 22:51 yesterday (March 17, 2020) I submitted a help desk request for support.
Somehow my license database was corrupted and I did not have access to v3.
At 08:14 Tim Ellison replied sending me a request for information about my radio, which I sent at 09:40.
At 10:50 Tim sent me instructions on how to prepare my computer so that he could access it via TeamViewer
At 17:23 Tim finished rebuilding my license database.
I am back to normal in about 20 hours!!
Thanks Tim and thanks for FlexRadio for your commitment to customer service.
Somehow my license database was corrupted and I did not have access to v3.
At 08:14 Tim Ellison replied sending me a request for information about my radio, which I sent at 09:40.
At 10:50 Tim sent me instructions on how to prepare my computer so that he could access it via TeamViewer
At 17:23 Tim finished rebuilding my license database.
I am back to normal in about 20 hours!!
Thanks Tim and thanks for FlexRadio for your commitment to customer service.
3
Comments
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Wow, thats fantastic! I have a different experience, I have spent many hours talking with Tim and I am hardly what anyone would call normal.
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Tim and Mike go above and beyond to help, Flex needs MORE of them and to all those in this community that share their knowledge to help others !!!3
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You're very welcome. We're glad we could help out. 73.0
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I had experiences with Tim and Duncan and both helped me resolve several problems. Great service!!0
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I had the same experience several weeks ago, could not access anymore to my radio and the support team via Teamviewer took care of my radio also within a few hours with myself even gone not knowing they were working on it!! Fantastic!!0
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This is a big thanks to the Flex service department, just got my 6700 back from being repaired. Had an unfortunate failure in the PA board after about a month of use. Very quick turn around and great communications and a quick return. Now on the air again.
A big Mahalo from me to the Flex family......
Pat, from Koloa Hawai’i
WH6HI
1
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