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Superior Customer Service

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NA0B
NA0B Member ✭✭
edited March 2020 in FLEX-6000 Signature Series
At 22:51 yesterday (March 17, 2020) I submitted a help desk request for support.
Somehow my license database was corrupted and I did not have access to v3.

At 08:14 Tim Ellison replied sending me a request for information about my radio, which I sent at 09:40.

At 10:50 Tim sent me instructions on how to prepare my computer so that he could access it via TeamViewer

At 17:23 Tim finished rebuilding my license database. 

I am back to normal in about 20 hours!!

Thanks Tim and thanks for FlexRadio for your commitment to customer service.





Comments

  • Neal_K3NC
    Neal_K3NC Member ✭✭
    edited March 2020
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    Wow, thats fantastic! I have a different experience, I have spent many hours talking with Tim and I am hardly what anyone would call normal.
  • N8AUM
    N8AUM Member ✭✭
    edited March 2020
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    Tim and Mike go above and beyond to help, Flex needs MORE of them and to all those in this community that share their knowledge to help others  !!!
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited March 2020
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    You're very welcome.  We're glad we could help out.  73.
  • Gary F
    Gary F Member ✭✭
    edited March 2020
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    I had experiences with Tim and Duncan and both helped me resolve several problems.  Great service!!
  • Francesco Doenz
    Francesco Doenz Member ✭✭
    edited March 2020
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    I had the same experience several weeks ago, could not access anymore to my radio and the support team via Teamviewer took care of my radio also within a few hours  with myself even gone not knowing they were working on it!! Fantastic!!
  • Patrick
    Patrick Member ✭✭✭
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    This is a big thanks to the Flex service department, just got my 6700 back from being repaired. Had an unfortunate failure in the PA board after about a month of use. Very quick turn around and great communications and a quick return. Now on the air again.

    A big Mahalo from me to the Flex family......

    Pat, from Koloa Hawai’i

    WH6HI

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