Welcome to the FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR or 4O3A Genius Product Software?
SmartSDR v3.9.19 and the SmartSDR v3.9.19 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
The latest 4O3A Genius Product Software and Firmware
SmartSDR v3.9.19 and the SmartSDR v3.9.19 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
The latest 4O3A Genius Product Software and Firmware
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
New PGXL - No Cord, No Manual?
Options
Mike Presnell
Member
I just spent a small fortune on a PGXL. It seems to have arrived safely, but was surprised that with the exception of the amplifier, it was a completely empty box! No power cord, no start-up guide, no manual, no warranty card, no receipt. What did you others get with yours?? ... and dont tell me to call them, I tried that and nobody answers the phone

0
Answers
-
Hi Mike
Yes, there should have been a cord and I believe a Quick Start Guide. If you can email orders@flex-radio.com they will take care of you.
The full manual can be found in the downloads area.
I saw you call, but we were all on the phone when you called and we are so sorry. We do not put people on hold when the phone rings.
https://www.flexradio.com/downloads/ and look for PGXL (it is hard to copy the direct link)
I can't do much about the cord at the moment. However, a regular computer cord will get you going, at least at 1/2 power until we get you the heavy duty cord.
Mike
0 -
Thanks Mike, I will send the email. I guess I was missing whatever is the "standard package" as it didnt include anything.
1 -
I sent an email for them for you.2
-
Hi Mike
I just heard back from Katie. She put one in an overnight courier for you. You should get it Monday.
Mike2 -
I have 6 Amplifiers in my shack now, and a handful of others I have already sold/trade. I have to admit, this PGXL and it's integration with SmartSDR is really cool!!!1
-
Mike I think you will be impressed when you get it working. The integration is excellent mine has been flawless. My only issue has been the loudness of the fans. Ian Km4cqg0
-
I bought a cord set with a molded plug for mine.
https://www.monoprice.com/product?p_id=40081&gclid=Cj0KCQiA1-3yBRCmARIsAN7B4H0fAXUo2PUzxNoIXyz0AHmde_SA9zOlfOmFR3d0b8Hf4QNM2NANa20aAtQ4EALw_wcB
0 -
It says 15A, as far as i know you should get 20A0
-
Not really. The factory cord is 14 AWG with C13 connector too. Which surprised me at first, but have not heard of any problems.
Mike, if you go with the factory cord, it only comes with the C13 connector for the amp side, and you'll have to get your own NEMA plug for the other end.
Howard
0 -
Since the amp cannot draw more than 10 amps, 14 AWG is properly rated for the amp.1
Leave a Comment
Categories
- All Categories
- 328 Community Topics
- 2.1K New Ideas
- 594 The Flea Market
- 7.8K Software
- 6.2K SmartSDR for Windows
- 168 SmartSDR for Maestro and M models
- 397 SmartSDR for Mac
- 260 SmartSDR for iOS
- 247 SmartSDR CAT
- 179 DAX
- 369 SmartSDR API
- 9.1K Radios and Accessories
- 15 Aurora
- 162 FLEX-8000 Signature Series
- 7.1K FLEX-6000 Signature Series
- 909 Maestro
- 51 FlexControl
- 854 FLEX Series (Legacy) Radios
- 873 Genius Products
- 446 Power Genius XL Amplifier
- 312 Tuner Genius XL
- 115 Antenna Genius
- 278 Shack Infrastructure
- 196 Networking
- 439 Remote Operation (SmartLink)
- 135 Contesting
- 725 Peripherals & Station Integration
- 136 Amateur Radio Interests
- 944 Third-Party Software