Repair load

PeteP

Any idea what the repair load/lag is lately? RMA'd a 6400M a couple weeks ago and crickets...

RFord

I would think getting ready and attending the Hamvention 2023 may slow things up a bit. I think a good average turn around is about 4 weeks...just my 2 cents...

Trucker

https://community.flexradio.com/discussion/comment/20603246#Comment_20603246

In the past it seemed a lot of things slowed down at Flex Radio during Hamvention. But, that was years ago when they were a smaller company. I would hope if everything came to a halt because most of their staff was at the Hamvention they would announce that ahead of time so customers would not be expecting communication from them about issues like service on customer equipment. It wouldn't be that hard to do. And would make customers feel much better knowing that their particular issues will be addressed. I too have a radio in for service. Next Tuesday it will have been there two weeks. With no communication from Flex Radio as to where my radio is in their service queue, it's anybody's guess as to when they will even get to check it out. It wouldn't hurt for them to mention how big of a backlog of repairs they have.

Good thing I have a 5000A and other radios for times like this.

James

WD5GWY

Dan Trainor

They apparently don't give you ETAs or position in queue for repairs. I guess you will just have to be surprised when it is completed.

bahillen

I just had the same experience and it was concerning. I did get notified when receiving sent it to Service Department. Receiving was very quick to respond. I was told that I would get notified when the service tech started to work on your equipment. That is exactly what happened and it was then quickly repaired and returned.

While it was in queue I did not get responses to my too often enquirers. I don’t think they monitor the help desk ticket while waiting for service but don’t know for sure.

Depending on what is being serviced and the parts they have, can affect the actual repair. Like the Tuner Genius may not have a complete set of repair parts and not aware how they handle that situation.

My PGXL repair had the parts they needed and was quick after the 3 weeks in queue before the tech analyzed the amp. I needed to be more patient. If everyone called service the tech would spend their technical time replying to all the inquiries and not fixing your equipment.

73

Bill

W9JJB

Trucker

Received email update earlier today. My radio is now in the examination room being checked out by the Flex Radio doctor. Results pending.......

James

WD5GWY

Trucker

Please keep my radio in your prayers. It is headed into surgery for a new fan and a couple of other procedures. Hopefully, all should be fine.

James

WD5GWY

Mike-VA3MW

When you send in a repair you will:

• Hear when it is arrived and checked in
• You will next hear about it when it lands on the bench to start work

There just isn't time to answer status emails, but rest assured, it is First In / First Out format. It is our goal to move them as fast and reliably as we can.

Thanks for your patience.

Trucker

Out of surgery and recovery. The patient is feeling much better. Awaiting billing and return home ETA. Billing and shipping probably won't be until Tuesday at the earliest as I figure FRS will be closed Monday for Memorial Day. All in all, not bad given the workload they are probably experiencing.

James

WD5GWY

Trucker

Good news. Out of the Flex Radio hospital and on it's way home!!

James

WD5GWY