Hacked?

K6JV

I have two Maestros. Both are now showing another callsign and it will not allow me to sign in. I changed my password and both still come up with someone else's callsign.

KD0RC

I would submit a help desk ticket.

K6JV

several hours later, now my callsign when I log in but Smartlink shows no available radios. Rebooted remotely the radio and still no available radios.

Mike-VA3MW

This is strange. Is the radio new to you or did you buy it used? If used, it is possible that it remembered the previous owner's login information.

What I would do is while you are at home with your radio to follow Chapter 9 and link the radio to your own SmartLink account. This will undo any previous SmartLink credentials.

Opening a helpdesk ticket would be the next step.

K6JV

Thanks Mike, I opened helpdesk ticket. No the radio was bought new from Flex and has never had another smartlink user.

Mike-VA3MW

Did you share your SmartLink login with anyone?

It is a good practice to ensure that you never reuse a password as well (I am sure you already know that).

K6JV

Nope not shared with anyone. I think the radio or the power supply has died. I will have to make a trip to the mountain to find out. I cannot access it from the local PC at the site.