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Smartlink

K6JV
K6JV Member ✭✭
in Remote Operation (SmartLink)

5 out of 7 mornings Smartlink has signed me out and I have to sign into my account.

The information is saved but when the Maestro is turned on it does not show any available radios and asks me to sign into Smartlink.

Is this a known issue?

Comments

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Yes.

    What happens is that you have lost connection to the SmartLink servers and you are then logged out. I see this on the evenings that I auto reboot my router (once/week).

    And, yes, you do have to re-sign in when this happens.

    Engineering is aware of the issue.

  • K6JV
    K6JV Member ✭✭

    Thanks Mike, I do not auto reboot my router but will monitor it.

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    You shouldn't have to. I do as mine is remote and it is preventative maintenance. When I do it simulates a network outage and I see the exact same thing you have.

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