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Black Screen and no HDMI connection Flex 6400M

PunchingPastor
PunchingPastor Member ✭✭
edited June 2022 in SmartSDR for Maestro and M models
Good Morning,

I received my 6400M yesterday via UPS. Unfortunately, I did not receive a manual but can easily download one. I updated to the latest firmware. Unfortunately, after several reboots with the 6400M, I continue to get a black screen. The Smart SDR is working fine but no screen on the radio itself. Also, the HDMI out is not producing a screen on my 40" tv. I changed HDMI cables with no success. Would appreciate any help. Thanks!

Answers

  • Mike Steventon
    Mike Steventon Member ✭✭✭

    A blank screen does not sound very healthy at all. Is the 6400M new? Maybe raise a ticket with Flex either way?

    At the very least, you should be able to access the MENU from the front screen......

    Good luck. I hope it is only something simple and easy to resolve.

    73 Mike.

  • PunchingPastor
    PunchingPastor Member ✭✭
    Thanks Mike. I am hoping that it is something simple and I don't have to ship it back for repair. Maybe UPS threw the package around like a rag doll. I did put in a ticket with Flex yesterday.

    73
    wes
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    @PunchingPastor

    Make sure you are starting the radio up correctly.

    https://youtu.be/6Q4lPx7e3Yo


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