Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, and Tuner Genius Software?
SmartSDR v3.5.9 and the SmartSDR v3.5.9 Release Notes | SmartSDR v2.10.1 and the SmartSDR v2.10.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.4 and the Power Genius XL Release Notes v3.8.4
Tuner Genius XL Utility v1.1.20 and the Tuner Genius XL Release Notes v1.1.20
SmartSDR v3.5.9 and the SmartSDR v3.5.9 Release Notes | SmartSDR v2.10.1 and the SmartSDR v2.10.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.4 and the Power Genius XL Release Notes v3.8.4
Tuner Genius XL Utility v1.1.20 and the Tuner Genius XL Release Notes v1.1.20
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Black Screen and no HDMI connection Flex 6400M

PunchingPastor
Member ✭✭
Good Morning,
I received my 6400M yesterday via UPS. Unfortunately, I did not receive a manual but can easily download one. I updated to the latest firmware. Unfortunately, after several reboots with the 6400M, I continue to get a black screen. The Smart SDR is working fine but no screen on the radio itself. Also, the HDMI out is not producing a screen on my 40" tv. I changed HDMI cables with no success. Would appreciate any help. Thanks!
I received my 6400M yesterday via UPS. Unfortunately, I did not receive a manual but can easily download one. I updated to the latest firmware. Unfortunately, after several reboots with the 6400M, I continue to get a black screen. The Smart SDR is working fine but no screen on the radio itself. Also, the HDMI out is not producing a screen on my 40" tv. I changed HDMI cables with no success. Would appreciate any help. Thanks!
0
Answers
-
A blank screen does not sound very healthy at all. Is the 6400M new? Maybe raise a ticket with Flex either way?
At the very least, you should be able to access the MENU from the front screen......
Good luck. I hope it is only something simple and easy to resolve.
73 Mike.
1 -
Thanks Mike. I am hoping that it is something simple and I don't have to ship it back for repair. Maybe UPS threw the package around like a rag doll. I did put in a ticket with Flex yesterday.
73
wes0 -
2
Leave a Comment
Categories
- All Categories
- 225 Community Topics
- 2K New Ideas
- 449 The Flea Market
- 6.9K Software
- 5.8K SmartSDR for Windows
- 120 SmartSDR for Maestro and M models
- 311 SmartSDR for Mac
- 233 SmartSDR for iOS
- 216 SmartSDR CAT
- 153 DAX
- 340 SmartSDR API
- 8.4K Radios and Accessories
- 6.8K FLEX-6000 Signature Series
- 706 Maestro
- 39 FlexControl
- 820 FLEX Series (Legacy) Radios
- 658 Genius Products
- 360 Power Genius XL Amplifier
- 229 Tuner Genius XL
- 69 Antenna Genius
- 213 Shack Infrastructure
- 142 Networking
- 338 Remote Operation (SmartLink)
- 116 Contesting
- 537 Peripherals & Station Integration
- 108 Amateur Radio Interests
- 767 Third-Party Software