Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

SmartSDR v3.8.23 and the SmartSDR v3.8.23 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

Backup Configuration does not work, any fix?

Joe K7KCE
Joe K7KCE Member ✭✭
in SmartSDR for Mac
I am a new Flex user with a secondhand 6400. I reset the radio to factory defaults and have spent a few days using it and setting it up. Great rig.

I am having an issue with the "Backup Configuration" button in the radio settings. It stays on "Downloading Configuration" indefinitely. I've let it run for 15 minutes but no download occurs and I have to cancel out. Any tricks to getting this to work?

Best Answer

  • Joe K7KCE
    Joe K7KCE Member ✭✭
    Answer ✓
    Marcus got back to me. It may be a bug. He suggested to try it repeatedly until it works. It worked the 3rd time for me.

Answers

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    This does work. What version of Windows are you using and is it 'up to date'?

    73

  • Joe K7KCE
    Joe K7KCE Member ✭✭
    I'm using SmartSDR for Mac, ver 2.1.0.6 which is the current version. It might be a bug but I'd thought I'd ask here first to make sure I'm not just doing something wrong. Firmware is 3.2.39, connecting over the my local network to the radio.
  • EmMSW
    EmMSW Member ✭✭
    I'm having the same problem. Running MacOS 12.3.1 Monterey; and SmartSDR for Mac version 2.1.07, Firmware version 3.2.39.
  • Neil D Friedman N3DF
    Neil D Friedman N3DF Member ✭✭✭✭
    edited June 2022


  • WX7Y
    WX7Y Member ✭✭✭✭

    you probably want to contact Marcus for the MAC version

  • EmMSW
    EmMSW Member ✭✭
    I have contacted Marcus. I'll post any learnings here.
  • EmMSW
    EmMSW Member ✭✭
    It turns out the solution (work-around) is pretty simple, just cancel the first attempt and try it again. I was rewarded with an immediate request to choose a location in which to save the file. Which it did. Marcus said he'll look into why this is happening.

    73,
    Emmett W9EMY

Categories