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SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
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Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
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Windows Error when Starting Smart SDR

Steve W6SDM
Steve W6SDM Member ✭✭✭
in SmartSDR for Windows

When I went to load Smart SDR this morning, I got the error shown in the attached screenshot. I tried to load a couple of times with the same result. I powered down both the radio and the computer and tried again. Same result. I don't think there were any updates to Windows and everything was working correctly before.

error sdr.JPG


Answers

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Steve, I would export Profiles and do a factory reset. If that does not help, submit a help desk ticket.

  • Steve W6SDM
    Steve W6SDM Member ✭✭✭

    The factory reset didn't help. I doubt it's the radio because I get the same result with the radio off.

    Steve, W6SDM

  • VE7ATJ_Don
    VE7ATJ_Don Member ✭✭✭✭

    Hmmm, just as a trial, how about uninstalling and re-installing SmartSDR? Maybe something got corrupted in memory/disk???

    If that doesn't work, then it would definitely be time to submit a Help Desk ticket. the techs at Flex are great at working through problems like this.

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Steve, this needs to be handled as a support ticket.

    Can you please open one so engineering can track it.

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