Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, and Tuner Genius Software?

SmartSDR v3.3.33 and the SmartSDR v3.3.33 Release Notes | SmartSDR v2.8.1 and the SmartSDR v2.8.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.7.28 and the Power Genius XL Release Notes v3.7.28
Tuner Genius XL Utility v1.1.16 and the Tuner Genius XL Release Notes v1.1.16
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

Windows Error when Starting Smart SDR

Steve W6SDM
Steve W6SDM Member ✭✭
in SmartSDR for Windows

When I went to load Smart SDR this morning, I got the error shown in the attached screenshot. I tried to load a couple of times with the same result. I powered down both the radio and the computer and tried again. Same result. I don't think there were any updates to Windows and everything was working correctly before.

error sdr.JPG


Answers

  • KD0RC
    KD0RC Broomfield, COMember, Super Elmer Moderator

    Hi Steve, I would export Profiles and do a factory reset. If that does not help, submit a help desk ticket.

  • Steve W6SDM
    Steve W6SDM Member ✭✭

    The factory reset didn't help. I doubt it's the radio because I get the same result with the radio off.

    Steve, W6SDM

  • VE7ATJ_Don
    VE7ATJ_Don British ColumbiaMember ✭✭✭

    Hmmm, just as a trial, how about uninstalling and re-installing SmartSDR? Maybe something got corrupted in memory/disk???

    If that doesn't work, then it would definitely be time to submit a Help Desk ticket. the techs at Flex are great at working through problems like this.

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Steve, this needs to be handled as a support ticket.

    Can you please open one so engineering can track it.

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories