Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, and Tuner Genius Software?
SmartSDR v3.3.33 and the SmartSDR v3.3.33 Release Notes | SmartSDR v2.8.1 and the SmartSDR v2.8.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.7.28 and the Power Genius XL Release Notes v3.7.28
Tuner Genius XL Utility v1.1.16 and the Tuner Genius XL Release Notes v1.1.16
SmartSDR v3.3.33 and the SmartSDR v3.3.33 Release Notes | SmartSDR v2.8.1 and the SmartSDR v2.8.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.7.28 and the Power Genius XL Release Notes v3.7.28
Tuner Genius XL Utility v1.1.16 and the Tuner Genius XL Release Notes v1.1.16
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
FLEX-6400 v3 Firmware License not updating
KT3I
Member ✭
Howdy folks, last night (~12 hours ago) I installed v3 of SmartSDR and purchased a license for v3 of the firmware for my FLEX-6400 but I can't seem to get the radio to recognize said license. My radio is connected to the internet as illustrated by the SmartSDR info:
Serial: 1818-6579-6400-3098,
Max Licensed Version: v2,
Radio ID: 00-1C-2D-05-07-9C,
Radio IP: 192.168.1.7,
Radio Internet: Available,
Radio Firmware: v3.2.39.3374
Things I've tried:
- Rebooting the radio
- Resetting the radio
- Powering down, unplugging, replugging, and powering up the radio,
- letting the radio sit overnight, turned on.
Any idea as to what the issue might be or how I might be able to fix it?
Thank you kindly, Joe, KT3I
Serial: 1818-6579-6400-3098,
Max Licensed Version: v2,
Radio ID: 00-1C-2D-05-07-9C,
Radio IP: 192.168.1.7,
Radio Internet: Available,
Radio Firmware: v3.2.39.3374
Things I've tried:
- Rebooting the radio
- Resetting the radio
- Powering down, unplugging, replugging, and powering up the radio,
- letting the radio sit overnight, turned on.
Any idea as to what the issue might be or how I might be able to fix it?
Thank you kindly, Joe, KT3I
0
Answers
-
Hi Joe, I would submit a help desk ticket. I am sure Flex support has seen this issue many times, and will be able to get you through it quickly.
1 -
Will do, thank you Len0
-
Radio licensing happens in less than 1 minute, so if you are having issues, please open a support ticket so we can resolve it for you.
0
Leave a Comment
Categories
- 19.5K All Categories
- 167 Community Topics
- 2K New Ideas
- 342 The Flea Market
- 6.5K Software
- 5.5K SmartSDR for Windows
- 99 SmartSDR for Maestro and M models
- 255 SmartSDR for Mac
- 204 SmartSDR for iOS
- 194 SmartSDR CAT
- 131 DAX
- 326 SmartSDR API
- 8K Radios and Accessories
- 6.6K FLEX-6000 Signature Series
- 656 Maestro
- 34 FlexControl
- 799 FLEX Series (Legacy) Radios
- 526 Genius Products
- 302 Power Genius XL Amplifier
- 190 Tuner Genius XL
- 34 Antenna Genius
- 152 Shack Infrastructure
- 101 Networking
- 262 Remote Operation (SmartLink)
- 104 Contesting
- 398 Peripherals & Station Integration
- 99 Amateur Radio Interests
- 665 Third-Party Software