Smartlink Login

Peter WB6POT

I have been operating the radio remotely all morning. Shut down SmartSDR to grab some lunch and when I came back and opened SmartSDR there were no radios available. I clicked "Log In" and it said the session had expired and I needed to log in again. I entered my email and password and get a window with a cancel button and the word "OK". The only choice is to cancel. (see screenshot below)

Now I am unable to log in to smartlink. Same thing happens on desktop/laptop and Maestro. The iPhone app connects just fine and of course if I teamview into the shack i can launch SmartSDR and run the radio.

I have tried power cycling the radio, no change.

Any help would be appreciated.

Peter - WB6POT

rsobol

[{"insert":"I am seeing the exact same thing. However, SmartSDR for Mac is just fine.\nRandy\nKH6XX\n"}]

mbloom0947

[{"insert":"I am seeing the exact same thing. I wrote up a ticket for Flex. I wonder if Flex is having a problem on the server it uses for registration?\nMichael, W7RAT\n"}]

Peter WB6POT

Please let me know if they respond to your ticket.

I just tried to submit a ticket but got some type of server error. I'll try again shortly. I saw others complain of the same problem in the Facebook group, so possibly widespread.

Peter - WB6POT

Eric-KE5DTO

We are seeing this as well and are looking into this presently. Thanks for letting us know what you're seeing. We'll let you know when we know more.

Mike-VA3MW

Please make sure you review the announcements in the community. We did post about an outage last night.

We do have a SmartLink issue and we are currently working on it as quickly as we can.

Sorry for the inconvenience.

Peter WB6POT

Hi Mike,

Any chance we could talk off-line sometime at your convenience? (See message I left you here in the community last week.)

Thanks,

Peter - WB6POT

Mike-VA3MW

https://community.flexradio.com/discussion/8024566/smartlink-login-issues

And, feel free to call me at 512-535-4713 x222 during business hours.

CharlieW

https://community.flexradio.com/discussion/8024566/smartlink-login-issues