Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

SmartSDR v3.8.21 and the SmartSDR v3.8.21 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

This about Q5 transverters

James Kennedy-WU5E
James Kennedy-WU5E Member ✭✭✭
edited June 2020 in FLEX-6000 Signature Series
I ordered a Q5 432 transverter over 12 days ago One email after I order then dead silents So this morning I sent email to Q5 and they said  Actually, we are running ahead of schedule!

 

I expect your transverter to be ready to ship in the next several days.

 I'm tracking satellites just to track them

Maybe ordering from Q5 was not the best choice.

There business model maybe not be the best.

Jim
WU5E

Answers

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited April 2020
    Hi Jim

    Q5 (Corey) are great people to deal with.  I ordered a 432 one a few weeks back and just got the payment request today.  Don't forget, everyone is challenged at the moment.

    It does say on their web site that things ship in 3-6 weeks.  So, it sounds like they are meeting their advertised expectations.  

    Mike
  • Dwayne_AB6A
    Dwayne_AB6A Member ✭✭
    edited April 2020
    Same for me and IMO, outstanding customer support. They are built to order and this is stated on their website. They don't charge you until they ready to ship. I received feedback they would invoice me when they were built. About two weeks and they confirmed they were complete, invoiced me, and shipped.
  • James Kennedy-WU5E
    James Kennedy-WU5E Member ✭✭✭
    edited June 2020
    While I appreciate your support for Q5 , I will keep final judgement out. Maybe I keep will my fuze short I'm 15 days away from station shut down for 13 months as my job will take me to korea. cheers!.
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited April 2020
    James, venting here might not be the best use of time.  I find Corey very responsive and accomodating.  You may want to let him know of your time constraints.  You may also be able to upgrade your shipping to a faster shipping.  

    Often, he may have hardware supplier issues to deal with. 

    All it takes is 1 part that does not make the unit complete to hold it up.  That could be a simple as a washer, rubber feet or an LED.   

    This is the email address I was using yesterday q5signal@gmail.com.

    Mike

  • Jim
    Jim Member ✭✭
    edited April 2020

    The delay is never good, but Im positive youll love it when it arrives. Mine works flawlessly, and the support from Corey at Q5 was absolutely fantastic.  Trust me...… its worth the wait
  • Alan
    Alan Member ✭✭✭✭
    edited April 2020
  • SteveM
    SteveM Member
    edited April 2020
  • James Kennedy-WU5E
    James Kennedy-WU5E Member ✭✭✭
    edited June 2020

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories