What does Tim's email actually mean?

Steven Hess

DL4RCE

Didn't get it either... Volker, DL4RCE

John - AI4FR

KF4HR

Chris DL5NAM

Ken Hansen

I think Tim's email is about, but does not mention, customers who may have been trying to update their radio, but had problems. I agree with the previous comment, and my new favorite phrase for the day, it would be "pants on your head ****" to have to roll-back a successfully upgraded radio. Here's my takeaway: If you have not yet upgraded, wait for word the new license server is ready, then download the newest version (not yet released). If you have tried to upgrade your radio, but had issues, roll back to your previous version and wait for word the new license server is ready, then download the newest version (not yet released). If you have already successfully upgraded your radio, do nothing,. That's what I *THINK* Tim meant, I encourage Tim to correct me if wrong.

John - AI4FR

Mike-VA3MW

ctate243

Tim - W4TME

Close.  If you were on SmartSDR v2 (or v1), installed SmartSDR v3.1.7 to do the software upgrade, but your radio is not being licensed correctly, the downgrading to any version of SmartSDR v2 (or v1 if this is where you started from) will allow you to use your radio until we have released the updates to SmartSDR v2 and SmartSDR v3

Robert Lonn

Rick N0VT

Steven Hess

So it means if you recently tried to do a license upgrade you need to wait and use your previous version because the license server needs upgrading.  Your purchase of the upgraded version which you are trying to install is valid. Use the previous version. Wait for the server to be upgraded. If you have successfully licensed your current version you do nothing. 

Tim - W4TME

This is all related to new licensing of radios.  If your radio is already licensed for SmartSDR v3, then this is not applicable to you.

Wayne VK4ACN

So im running the latest version 3.1.7. Do i need to do the new update when it comes out?

Tim - W4TME

It isn't necessary in your case, but I'd do it anyway just so you are on the latest version

Wayne VK4ACN

Thanks Tim. Thats what i thought. Like to stay on layest version. Thanks

Erika - KØDD

I just want bug fixes for 3.1.7 things like tuner fixes, etc

Jim

Clay N9IO

I have the same issue Jim. My purchase of 3.1.7 was Tuesday but my 6600 wouldn't license. Michael checked with the mothership for me found there was a recent issue. Basically my timing sucks, a day earlier I'd be without issue. It shouldn't take too long though. Server security improvements are always good to see unfortunately ca'ca happens. Version 2 still works, it's all good with me Clay N9IO

Ken Hansen

Jim, the license server was working for a time - successful upgrade reports are a testament to that - but apparently about the same time you ordered the upgrade the server developed issues. I have no special knowledge, but I suspect Flex is busy crafting a correction and testing it thoroughly before announcing the issue is resolved. While it would be nice if Flex could alert us to impending problems before they occur so we can manage our expectations, sometimes it isn't possible. Hopefully the issue will be resolved quickly.

Bill -VA3WTB

Larry - W9FLA

Clay N9IO

Larry, If you're waiting to purchase hold off a little longer. I got an email earlier today from Tim that they were nearly ready to try the new version. Unfortunately I will not be able to try it until 7 or 8pm CST this evening. Still working, not retired YET! It's possible others may be able to help Tim earlier than I can right now so stay tuned. I'll certainly chime in when I get the licensing done. I would certainly think Tim will as well. Clay N9IO

Mike-VA3MW

Update

Engineering and our Alpha team members are still working through the QA phase.  This is part of a normal process and it does take time.

You are also not able to actually purchase a V3 license at the moment, even if you try.  So, just hold off for a bit longer and continue to operate the radio as you did before.

The way the software works is that your 'Max Version Number' for your radio is stored in the Radio.  If you Max Version is V2, then you can run up to anything in V2.  You can see your Max Version number in the Radio Chooser of SmartSDR.

The moment you download and it asks you to pay for a higher Version (V3 in this case), the radio and the servers do a quick (secured and encrypted) talk and the Max Version on the radio is updated and it is permanently stored on the radio.  This is why the radio must have internet access to update its license.  

If we continue this example, the radio never has to call home again until you upgrade to V4 (whenever that is).

We will update you once the All Clear is sent.   Many thanks for your patience.

73 for now.  

Eric-KE5DTO

The update is out: v3.1.8 (or v2.6.1).