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new+flex1500+win7+not+starting

keeth france
keeth france Member ✭✭
edited March 2017 in FLEX Series (Legacy) Radios
New flex 1500, powersdr v2.3.5. and v2.7.2. but no display on monitor. Power on sends "fatal errorimage" message. 

Comments

  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited March 2017
    Based on the error message, the Flex1500USB.dll is either missing or the FLEX-1500 driver did not install properly and the DLL cannot communicate with the radio hardware..
  • keeth france
    keeth france Member ✭✭
    edited March 2017
    The flex1500usb.dll is missing.
    Which directory?
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited December 2016
    Program files/FlexRadio Systems/PowerSDR v2.7.2

    But I suspect you will find it there and the issue is your FLEX-1500 streaming USB drivers are not installing properly because you have the same problem with multiple version of PowerSDR.
  • keeth france
    keeth france Member ✭✭
    edited March 2016
    yes. deleted 2.3.5. reboot, reinstalled 2.7.2 from web not disk,reboot, same error msg. 
  • keeth france
    keeth france Member ✭✭
    edited March 2016
    i believe system still seeing 2.3.5 even though deleted
  • keeth france
    keeth france Member ✭✭
    edited March 2016
    How can we clean this up?
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited December 2016
    I have reopened your HelpDesk ticket so we can continue addressing this issue.
  • keeth france
    keeth france Member ✭✭
    edited March 2016
    Thank you. Have a nice day

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