SmartLink server down?

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  • Question
  • Updated 4 months ago
  • Answered
SmartLink server seems to be down 
Tried on both my computers and IPAD both radios my 6700 and 6600M 
SmartSDR, and SmartSDR IOS 
Anyone else having this issue or is it just me this afternoon 7/4/2018 
Photo of WX7Y

WX7Y

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Posted 4 months ago

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Photo of Brent Parker

Brent Parker

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Down here too
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Stephen Cook

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I’m having the same problem with my 6700.
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WX7Y

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Thanks for checking so I didn't go any further in my trouble shooting
73's guys
Bret
WX7Y
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Ken W6XB

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Me too!
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NA7AA Tom

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Me too. NA7AA
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Robert Lonn

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Ok Flex!! You need to install a N+1 fully redundant system! We need 99.99% reliability just like the Internet ringed metro network!!
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Michael Walker, Employee

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Hey All

Engineering is on top of it even on a holiday.   

Mike
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Mike - W8MM

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What did they find out?
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WX7Y

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Thanks guys looks to be up
Would be nice to have a N+1 redundant server somewhere else in the country though. 
73's
Bret
WX7Y
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Winston VK7WH

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Same here. Good to know it is being worked on. Thanks
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Winston VK7WH

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Back up here
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Adde Tjernberg

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Not for me...  Still down... (It's up but I can't connect)
(Edited)
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Johan / SE3X

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Gör väl inget? Du ska väl jobba? lol .. 
(Edited)
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Tore Andersson

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But naturally he runs his radio from work. I worked KH1 yesterday from my office in Stockholm - CW ofcourse, just as it should be.
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Peter Woodmansee WB6POT

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Any update on this?  I'm still unable to remote into station from either desktop or iOS devices.

Peter
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Mike - W8MM

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I can log in, but can't see my radios.  They all work on my local network, but not SmartLink.
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WX7Y

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Still works here.
I did have to re-register my 6600M but my 6700 stayed registered so maybe try re-registering the Radio and log out and back in on the IOS device to see if that will fix it for you.
The server has been up since about 17 hours ago when I checked it as far as I can tell.

Bret
WX7Y
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Mike - W8MM

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Should I re-register my radios????
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Mike - W8MM

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Maybe the SmartLink radio database died and needs re-populated?

I'll have to go home for that!
(Edited)
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WX7Y

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try your IPAD first
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Mike - W8MM

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I did.  Same problem.

"Discovering" forever.
(Edited)
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Peter Woodmansee WB6POT

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I tried clicking the Unregister button.  I get "Radio is connecting to SmartLink servers.  Please wait...", then 20 seconds later,  "Radio registration unsuccessful, could not access SmartLink server."  So re-registering isn't possible either.
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Mike - W8MM

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Same here and it's quite a while since the problem surfaced. Time for a trouble ticket!
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Mike - W8MM

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Is the SmartLink server in an odd location with broken peering issues?

That might account for why some people have success and not others, depending on individual ISP connections? 

Probably not, since AT&T, Verizon and Cincinnati Bell are all problematic for me.
(Edited)
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Larry Williamson

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Still no connection for me. This was my maiden voyage to. Haven't been able to connect all day!
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Mike - W8MM

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The issue was solved for me by cold re-booting the radios.

I saw this suggestion in another thread that I wish I had found earlier.

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