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SmartLink server down?

WX7Y
WX7Y Member ✭✭✭✭
edited June 2020 in SmartSDR for Windows
SmartLink server seems to be down 
Tried on both my computers and IPAD both radios my 6700 and 6600M 
SmartSDR, and SmartSDR IOS 
Anyone else having this issue or is it just me this afternoon 7/4/2018 

Answers

  • Brent Parker
    Brent Parker Member ✭✭
    edited July 2018
    Down here too
  • Stephen VA3KXP
    Stephen VA3KXP Member ✭✭
    edited December 2019
    I’m having the same problem with my 6700.
  • WX7Y
    WX7Y Member ✭✭✭✭
    edited June 2020
    Thanks for checking so I didn't go any further in my trouble shooting
    73's guys
    Bret
    WX7Y

  • Ken W6XB
    Ken W6XB Member ✭✭
    edited July 2018
    Me too!

  • NA7AA Tom
    NA7AA Tom Member ✭✭
    edited January 2019
    Me too. NA7AA
  • Robert Lonn
    Robert Lonn Member ✭✭
    edited July 2018
    Ok Flex!! You need to install a N+1 fully redundant system! We need 99.99% reliability just like the Internet ringed metro network!!
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited July 2019
    Hey All

    Engineering is on top of it even on a holiday.   

    Mike

  • WX7Y
    WX7Y Member ✭✭✭✭
    edited June 2020
    Thanks guys looks to be up
    Would be nice to have a N+1 redundant server somewhere else in the country though. 
    73's
    Bret
    WX7Y

  • VK7WH Winston
    VK7WH Winston Member ✭✭✭
    edited July 2018
    Same here. Good to know it is being worked on. Thanks
  • VK7WH Winston
    VK7WH Winston Member ✭✭✭
    edited July 2018
    Back up here
  • Adde Tjernberg
    Adde Tjernberg Member ✭✭
    edited April 2020
    Not for me...  Still down... (It's up but I can't connect)
  • Johan / SE3X
    Johan / SE3X Member ✭✭
    edited July 2018
    Gör väl inget? Du ska väl jobba? lol .. 
  • Tore Andersson
    Tore Andersson Member
    edited July 2018
    But naturally he runs his radio from work. I worked KH1 yesterday from my office in Stockholm - CW ofcourse, just as it should be.

  • Peter WB6POT
    Peter WB6POT Member ✭✭
    edited July 2018
    Any update on this?  I'm still unable to remote into station from either desktop or iOS devices.

    Peter
  • Mike W8MM
    Mike W8MM Member ✭✭
    edited July 2019
    I can log in, but can't see my radios.  They all work on my local network, but not SmartLink.
  • WX7Y
    WX7Y Member ✭✭✭✭
    edited June 2020
    Still works here.
    I did have to re-register my 6600M but my 6700 stayed registered so maybe try re-registering the Radio and log out and back in on the IOS device to see if that will fix it for you.
    The server has been up since about 17 hours ago when I checked it as far as I can tell.

    Bret
    WX7Y


  • Mike W8MM
    Mike W8MM Member ✭✭
    edited July 2019
    Should I re-register my radios????
  • Mike W8MM
    Mike W8MM Member ✭✭
    edited July 2019
    Maybe the SmartLink radio database died and needs re-populated?

    I'll have to go home for that!
  • WX7Y
    WX7Y Member ✭✭✭✭
    edited June 2020
    try your IPAD first

  • Mike W8MM
    Mike W8MM Member ✭✭
    edited July 2018
    What did they find out?
  • Mike W8MM
    Mike W8MM Member ✭✭
    edited July 2018
    I did.  Same problem.

    "Discovering" forever.
  • Peter WB6POT
    Peter WB6POT Member ✭✭
    edited July 2019
    I tried clicking the Unregister button.  I get "Radio is connecting to SmartLink servers.  Please wait...", then 20 seconds later,  "Radio registration unsuccessful, could not access SmartLink server."  So re-registering isn't possible either.


  • Mike W8MM
    Mike W8MM Member ✭✭
    edited July 2019
    Is the SmartLink server in an odd location with broken peering issues?

    That might account for why some people have success and not others, depending on individual ISP connections? 

    Probably not, since AT&T, Verizon and Cincinnati Bell are all problematic for me.
  • Larry Williamson
    Larry Williamson Member ✭✭
    edited July 2018
    Still no connection for me. This was my maiden voyage to. Haven't been able to connect all day!
  • Mike W8MM
    Mike W8MM Member ✭✭
    edited July 2018
    Same here and it's quite a while since the problem surfaced. Time for a trouble ticket!
  • Mike W8MM
    Mike W8MM Member ✭✭
    edited July 2019
    The issue was solved for me by cold re-booting the radios.

    I saw this suggestion in another thread that I wish I had found earlier.

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