How to open a Service Ticket?Since moving my flex won't communicate with my computer. It seems to have something to do with VSP.

My Flex 6500 had been on version 2.49. Since moving to Florida I can't get the Flex to work wiyh my computer. I had my Flex set up to operate remotely. When in Maryland I connected to internet via a cable modem. Here in Florida I have to use a DSL modem. When reloading the Flex Software I get an error message that say and older version of VSP exsist on your cfomputer but I am unable to find and remove it.

Lee Wishard

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I would like to get my Flex 6500 back on the Air.

Posted 8 months ago

8 months ago

David Decoons wo2x, Elmer

1339 Posts
284 Reply Likes

https://helpdesk.flexradio.com/hc/en-us/requests/new

Dave wo2x

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8 months ago

Lee Wishard

3 Posts
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The VSP file seems to be the hang up. When I try to delete the VSP file I have a dialog box opens tha says.
"The feature you are trying to use is on a network resource that is unavailable." When I try to install Smart SDR midway through I get a message to delete an old version of the VSP file.

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2018-10-08T16:34:38+00:00

David Decoons wo2x, Elmer

1338 Posts
284 Reply Likes

Try these links

https://helpdesk.flexradio.com/hc/en-us/articles/205000829-Troubleshooting-FlexVSP-Not-Running-Errors

https://helpdesk.flexradio.com/hc/en-us/articles/205665325-How-to-Repair-the-FlexVSP-Virtual-Serial-Port-Driver

Dave wo2x

8 months ago

Lee Wishard

3 Posts
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Radio still down, Keep getting VSP dialog box stating " The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again or enter an alternate path to to a folder containing the installation package " FlexVSP installer FlexVSP Installer_64ms" in the box below.