DAX Driver Error and Windows 10 Insider Edition (Not Fast Tracked)

  • 1
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
QUESTION: Is anybody successfully running SmartSDR (v)2.1.33 on Windows 10 Insider Edition without seeing a "DAX Driver Error" and the associated dialog (see picture)?

I am "dead in the water" on all digital modes and FlexRadio is not interested in this issue because the Windows 10 Insider Edition is a beta release and not a currently released OS.  Just curious if anybody is using the Windows 10 Insider Edition and NOT getting the DAX Driver Error dialog.

Thanks in advance for any responses folks! 

73, Dave Hamm K4EET

- - - - - - - - - - - - - - - - - -
Photo of Rev. David E. Hamm, K4EET

Rev. David E. Hamm, K4EET

  • 83 Posts
  • 13 Reply Likes
  • disappointed

Posted 2 years ago

  • 1
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9199 Posts
  • 3559 Reply Likes
Official Response

It is never appropriate to post your HelpDesk ticket responses on a public forum for privacy reasons. [the content was removed]

Second, FlexRadio only supports the production level of Windows 10 software.  Not Insider versions or fast-track versions.  These are essentially beta versions of software and you take this risk by using them with our products.  

It is not that we are uninterested in the issue, we are very aware of the issue and are working to access the problem.  I spoke with Engineering on this very subject yesterday. One of the challenges is that we do not know if the change that is affecting DAX in the Insider version of Win10 will be reverted or fixed before it becomes a public release.There may not be a problem when it is released.  Or there might be one and in that case, the issue becomes a high priority to resolve. Dudley closed the HelpDesk ticket because there is really isn't any additional actions the HelpDesk can take at this time because you are not using a supported operating system.