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I have a flex 6300. just upgraded to 4.2.20 crashes

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clint yates
clint yates Member ✭✭
edited July 30 in SmartSDR for Windows

i I have a flex 6300. just upgraded to 4.2.20. radio upgraded fine. But when i start the software on my computer (windows 11) the software opens and the starts to run. then the software crashes and gives me a lost connection error message. does this over and over until i stop it. the radio runs fine on my ipad. any ideas?

Screenshot 2026-07-29 195230.png

Answers

  • clint yates
    clint yates Member ✭✭
    edited July 30
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  • KD0RC
    KD0RC Member, Super Elmer Moderator
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    Hi Clint, try a factory reset.

  • clint yates
    clint yates Member ✭✭
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    works with my laptop, just wont work with my desktop. dont think reset will work.

  • VE7ATJ_Don
    VE7ATJ_Don Member ✭✭✭✭
    edited July 30
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    HI Clint… looks like the desktop install somehow **** up. Have you tried uninstalling, reset the computer, then re-dowload and re-install?

    BTW. the software on the iPAD is totally different from SmartSDR for Windows. (different author and specifically written for Apple environs).

  • clint yates
    clint yates Member ✭✭
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    yes i uninstalled it and reinstalled it. i installed it on my laptop and it worked. i think the problem is i forgot to uninstall the 2version before.

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
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    There is something not correct. I doubt uninstalling v2 will make a difference as our SmartSDR programs are all unique and really do not know about other versions.

    The first thing I always say is to turn off any AnitVirus and Firewall and try again. If that fails, please open a support ticket.

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