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PGXL wont go to standby

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Jim Altman
Jim Altman Member ✭✭
edited May 28 in Power Genius XL Amplifier
This morning, the PGXL utility won't connect. Powerup runs all the self tests and all reports ok, but then does not change to standby. The screen reports DHCP has an IP address. If i press the operate/standby button it goes into operate and works just fine. Press the operate/standby button again it goes back to the self test screen. I have restarted, unplugged and left it sit a bit, reset the network router but no change in this. I can ping the IP address just fine. The startup screen of the utility reports the correct ip address, but does not connect.
It looks like the self-test gets stuck after completing the tests and does not finish to get to standby, Every other thing on the network is fine and internet access is fine.
Oh, I did the factory reset procedure but no change.
No other Flex equipment, just the PGXL.
Any suggestions?
Thanks and 73, Jim W4UCK
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Comments

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
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    support ticket created

  • Jim Altman
    Jim Altman Member ✭✭
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    Thank you.
    73 Jim
  • Jim Altman
    Jim Altman Member ✭✭
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    Anyone know what's going on in Texas? Helpdesk said send it in, so i did and it arrived the first day or three of June. They said the queue would reach it June 23. Well, that's come and gone and, although i have inquired about expectations, i have received no reply. A clue when i might hope to see my amp again would be nice. Did they all go on vacation? Are they still working on the PGXLs?

    Thanks if anyone can share any knowledge.

    Jim

  • KB4OIF
    KB4OIF Member ✭✭
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    don't know about the AMP repair que, but the radio line is long. They are backed up probably. Send a reply to the help desk email. they should give you a reply.

  • Jim Altman
    Jim Altman Member ✭✭
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    Thanks John, i did send a query and got no reply. I'll just try and be a bit more patient.

    73 and Happy 4th.

    Jim

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