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I'm frustrated trying to get SmartLink going. What am I doing wrong?

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Mike_NC7I
Mike_NC7I Member ✭✭
in Remote Operation (SmartLink)

SmartLink and FlexRadio is new to me and the learning curve seems steep and I don't know anyone else with a Flex that I can get help from.

In trying to set up SmartLink I click on "Automatic" and this is what I get.

image.png

When I look at my modem it seems to show that UPnP is on. I have done a factory reset on the modem twice, verified UPnP is on, and get the same result from SmartLink.

image.png

Does anyone have any idea what I might be doing wrong? I'm hoping to get this working soon as I leave for the Summer in two weeks and would like to be able to remote in to the radio.

Mike

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Answers

  • KP4IP
    KP4IP Member ✭✭
    edited May 2
    Options

    I don’t use SSDR for Windows, but you can try replacing the -1 with the actual port number TCP 4994 and UDP 4993. Also, I assume you’re forwarding the ports to the radio’s local IP address. Lastly, do you have a public IP address (WAN)?

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    Options

    Mike, that looks like you are in manual mode. The -1 means you are having a port forwarding error. If your Router has uPNP turned on, it usually works the first time. Sometimes you have to reboot the radio.

    Give this a try:

    https://helpdesk.flexradio.com/hc/en-us/articles/27808005218203-How-to-Set-Up-SmartLink

    And, if you are still having an issue, open a support ticket and we will happily sort it out for you.

    Let us know how you make out.

  • Mike_NC7I
    Mike_NC7I Member ✭✭
    Options

    Thanks Mike. I have been through the articles, verified UPnP is active, rebooted everything, tried manual, etc. over the last two days. I will put in a support ticket.

    Mike

  • Mike_NC7I
    Mike_NC7I Member ✭✭
    Options

    Ken at the help desk was prompt and a great help though it is not the answer I was looking for. It turns out that

    "Unfortunately, your Tracert test indicated the possibility that your network has a Multi-NAT issue, and perhaps also a CG-NAT issue.  Both of which are not compatible with SmartLink's Port Forwarding requirements."

    So now I'm trying to find a new provider that can give me a "routable public IP address." The problem is that I'm in a private community and they supply the internet. I may have a tough time finding a different provider.

  • John KB4DU
    John KB4DU Member ✭✭✭✭
    Options

    Try your wireless phone carrier. They sometimes call it WiFi Air or something similar. Basically a Gateway with cell radio, bypassing wired connection.

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    Options

    The D4Zero option is not a bad choice and it does work.

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