Cannot creat a Help Desk Ticket

Last week my flex 6700 worked with SmartSDRv.4.1.5 but yesterday and today, the SDR keeps trying to connect to my 6700 but will not. I have disconnected then re connected everything many times yesterday and today but it still will not connect. So today i tried to send a help desk request. I spent 18 minutes filling out the request time and time again and it kept re cycling me through it saying SmartSDR v.4.1.5 is invalid. Very frustrating! I have tried many ways to reach Flex Radio Systems via telephone but cannot find a way to speak to a real live person. No replies to messages.

So I have a Flex 6300 that I have been using for POTA, etc. It has worked well with my laptops with prior versions of SmartSDR but I have installed the 6300 in my hamshack and SDR v4.1.5 cannot update to the 6300. So I tried to create a help desk request and I cannot get it to accept the request. Super frustrating.