Welcome to the FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
The latest SmartSDR Software:
SmartSDR v4.2.20 | SmartSDR v4.2.20 Release Notes
SmartSDR v3.10.15 | SmartSDR v3.10.15 Release Notes

The latest 4O3A Genius Product Software:
The latest 4O3A Genius Product Software and Firmware
How to Receive Technical Support::
If you are needing assistance with FlexRadio products, please refer to the product documentation or check the Help Center for known solutions. Need technical support from FlexRadio? It's as simple as creating a HelpDesk ticket.

Help! Is the Help Desk Alive?

Options
Steve W6SDM
Steve W6SDM Member ✭✭✭
in Community Topics

Over the past few weeks, I have been trying to reach the help desk. I have left multiple tickets, but have not gotten a response. I have always gotten super-fast responses in the past. My question was whether Flex still services the 3000. I have one that might need a new mic connector.

Steve, W6SDM

Comments

  • Trucker
    Trucker Member ✭✭✭✭
    Options

    Flex Radio no longer services the legacy radios. Troy Radio has been doing repairs on them. There is a Facebook page that is kept up by Troy Radio that has their contact information.

    James

    WD5GWY

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    Options

    Correct. We do not service Flex-3000 radios anymore.

    http://www.troyradio.net/
  • Steve W6SDM
    Steve W6SDM Member ✭✭✭
    Options

    Thanks, Mike. I have one that belonged to a friend. It reminds me of my 3000 days and how much I hated the FireWire interface.

    Thanks, James. I will have him call Troy.

    73, Steve

Categories