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getting a reply

brillo
brillo Member ✭
in SmartSDR+
i have attempted to open 3 tickets for help starting new years eve . have not even rcvd a bot response on any of them .
i purchased the sdr plus upgrade in early November and it does not appear to have been activated . was hoping to speak to someone at flex to find out why but calling them goes no where . any suggestions would be appreciated . this is for my 6400
thanks
scott w4so

Answers

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Scott

    Your tickets have been replied to. Check your spam folder.

    Make sure you whitelist flexradio.com

    Mike

  • brillo
    brillo Member ✭
    mike sorry to say i don't see it
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    It has been closed but it was emailed to you. Your ISP likely ate it.

    Please resubmit it. You should get a reply with a case number within minutes.

    https://helpdesk.flexradio.com/hc/en-us/requests/new

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