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SmartSDR+ license deactivated after update to v4.1.5

HB9BNV
HB9BNV Member ✭✭
in SmartSDR+

Flexradio 6400 - SmartSDR+ v4 fallen back to license 3 after update to newest FW 5.1.5

Anybody else? How to reactivate - except open a request ticket and wait?

Comments

  • HB9BNV
    HB9BNV Member ✭✭

    …I mean newest FW 4.1.5, sorry, typo…

  • HB9BNV
    HB9BNV Member ✭✭

    Update: an initial reset of the radio had no effect. An hour later, I performed a second complete reset, and now license for SmartSDR+ v4 has been reactivated. Perhaps Flex has intervened in the meantime?

    I wonder if anybody else observed similar SmartSDR+ license issue after loading FW 4.1.5.

  • John Mikucki
    John Mikucki Member ✭✭

    Same here. Manually uploaded my license file to the radio and it picked it back up.

  • Flexed
    Flexed Member ✭✭

    @HB9BNV Have you tried refresh button on the license window? The next time this happens, simply click the “Refresh” button and ensure that the radio has an internet connection.

  • HB9BNV
    HB9BNV Member ✭✭

    @John Mikucki Where can I find a license file to upload? Upload where and how? When i bought it I only got a conformation from Flex sales saying that my license order is completed. Not a problem at the moment, as the license is reactivated now, but I just wonder.

    By the way: SmartSDR+ for 6400 was a flop and waste of money because none of the new NR features ist supported by this model. Argh, I better should have checked it before… My request to cancel the purchase was ignored. Unfortunately, Flexradio was not accommodating.

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Please open a support ticket.

  • John Mikucki
    John Mikucki Member ✭✭

    @HB9BNV I had to open a support ticket to get the license file. My radio is not internet-connected, so it won't pull the license from Flex's servers.

  • terry cutlip
    terry cutlip Member ✭
    i now own a 8600 every outher time i start the 8600 smart cat does notlog in smart cat v4.1.5shows ouon screen but in red says not present isure would like to fix smart cat v4.1.5

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