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Flex 8400M looses Network

Sven O.
Sven O. Member ✭
in FLEX-8000 Signature Series
After a few weeks my 8400M suddenly lost the Network-Connection. My Router shows that the Radio ist connected, but the Maestro not there. I can work with SmartSDR, but not with the 8400 as a standalone TRX.
After making a "cold boot" all works ok for a few hours but suddenly the same happened.
Any idea ?

Answers

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Bill posted a Chat GPT reply and I am deleting as it isn't accurate.

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    @Sven O. I would open a support ticket after you have tried to reset the radio.

    https://helpdesk.flexradio.com/hc/en-us/articles/27696483436699-How-to-Factory-Reset-your-FLEX-6000-FLEX-8000-Radio

  • Flexed
    Flexed Member ✭✭

    What does the Network Windows tell you? Click the little bars on the button right next to the one that looks like a cellphone signal. It looks for dropped packets, which might be related to congestion or bad cable.

  • Sven O.
    Sven O. Member ✭
    Sorry but I can't touch any button on the frontpanel. At least I opened a ticket at the helpdesk an Tim tried to fix the problem. What a great service but at the end it failed.
    I have to send the radio back to get a repair. It seems that the computer of the frontpanel is broken and they will change it. Will see how long it takes.
  • Sven O.
    Sven O. Member ✭
    Now I got my 8400M back and it works again like it should. I didn't know exactly what has been repaired, but the fault happened in the frontpanel.
    Again many thanks to Tim from the Helpdesk for all he tried.

    73 Sven DL1SO

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