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Maestro won't load

Anton
Anton Member ✭✭
in Maestro

Hello everyone. I updated the Flex8400 to version 4 yesterday. There are no problems with the computer. I also updated the Maestro B, but it doesn't work. The radio sees it, but when I click on connect, I get this screen. How can I fix this?

5251583554116849838.jpg

Answers

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Anton, export your profiles and do a factory reset. If that does not help, submit a help desk ticket.

  • Curt_AC9HO
    Curt_AC9HO Member ✭✭
    edited November 2025

    My Maestro C does the exact same thing. It worked great after the update, but when I went to turn it on last night it stopped working. It actually reboots the 6400 completely when I try to connect. My Maestro B is working perfect so far with the new update.

    Also when I connect using the Apple Smart SDR from Marcus on my iMac I can connect but if I try to change to 40m it reboots my 6400 just like the Maestro C does. Very strange things happening.

  • James Branum
    James Branum Member ✭
    I had same issue on my Maestro A after updating to SmartSDR 4.0.1 on my Flex 6700. Windows and Mac versions of SmartSDR 4.0.1 worked fine, and it appeared that Maestro worked also until I tried to change bands and then the screen would lock up. After a few reboots the screen stalled at same point in loading as shown in original post, and when I touched the touch screen after the freeze Windows (version 8 as it turned out) presented an error dialog saying the Maestro is not responding. After more futile recovery attempts, I found this post and tried the full factory reset of my Flex 6700, and this worked! Maestro A is now functional again on SmartSDR 4.0.1 including changing bands and the other functions.
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    https://helpdesk.flexradio.com/hc/en-us/articles/360020078612-How-to-Completely-Reset-a-FLEX-8000-6000

  • Curt_AC9HO
    Curt_AC9HO Member ✭✭

    I was thinking about a full reset, but I have not done that yet. My thinking was that if it is working on some devices, but not others, then maybe it was the devices that are not working. 

    So Mike, do you think that a reset could cure the issue?

  • Curt_AC9HO
    Curt_AC9HO Member ✭✭

    Problems are all gone after factory reset! Thanks Mike!

  • JA1LSY_Haru
    JA1LSY_Haru Member ✭
    I had the same issue, so I did a factory reset and all the problems were gone. Thank you.

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