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Cannot connect to 6600M via Smartlink when remote

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SteveKickert
SteveKickert Member ✭✭
in SmartSDR for Windows
I have searched the community and have not found any posts that can help. I used to use my 6600M all the time. I upgraded to 4.0.1 and am now unable to connect. I tried the test button in SmartSDR, and it comes back with a "red" icon. This used to work. I am not sure what changed and have no idea how to diagnose. Please help! Is there a log that I can look at?

SmartSDR works great when I am on the same network. I also verified that the 6600M is logged into SmartLink.
I haven't changed anything on my local network. I cannot say that 4.0.1 caused.

Comments

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    Options

    If you have rebooted the radio and your router and still have a RED button, then please open a support ticket.

    Rebooting the radio sends new commands to the router. Rebooting the router should clear any old uPNP entries.

    If you can log into your router, have a look at the uPNP tables and see if there is an entry for the radio.

  • SteveKickert
    SteveKickert Member ✭✭
    Options
    Thanks Mike. I don’t have a red button on the radio. It is a red icon in smartSDR when I click the “test”button. I can’t get smartSDR to connect. It used to work and I am have no idea what changed. I was hoping for a log or something to get more information on what is not working.
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    Options

    We call it the red button! :) But, yes the red icon.

    https://youtu.be/rmkejJWIQpc?si=EJW0-bMNDYV5rAxN
  • SteveKickert
    SteveKickert Member ✭✭
    Options
    Thank you very much for the help!

    BTW, I really enjoy hearing you on the various YouTube channels I find you on. Thanks for taking the time to do those.
  • SteveKickert
    SteveKickert Member ✭✭
    Options
    I fixed it after watching that video. Thanks, Mike, for sharing that. My UPnP was disabled somehow.
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    Options

    Glad to hear it and thanks for sharing what you found out.

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